Customer Service Representative Wfh Up to 5.5k Basic
6 days ago
**Responsibilities**:
- Handle customer complaints, resolve issues promptly, and escalate complex cases to relevant departments.
- Promote and cross-sell the bank’s products and services (savings, insurance, loans, investments, etc.) while ensuring compliance with policies.
- Guide customers on digital banking services, mobile apps, and self-service kiosks.
- Maintain accurate customer records and documentation according to bank procedures.
- Ensure compliance with internal policies, regulatory requirements, and security standards.
- Meet performance KPIs such as customer satisfaction, service turnaround time, and compliance scores.
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: RM3,500.00 - RM5,500.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
**Education**:
- STM/STPM (preferred)
**Language**:
- Mandarin (preferred)
- Cantonese (preferred)
- English (preferred)
Work Location: In person
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