Customer Service Representative Hybrid Banking Industry Up to 4.5k + Allowance
3 days ago
**Key Responsibilities**
- Assist customers with banking inquiries, transactions, and account-related matters.
- Provide accurate information on HSBC products, services, and policies.
- Identify customer needs and offer relevant solutions to improve their banking experience.
- Ensure compliance with bank policies, regulations, and security procedures.
- Maintain accurate records of all customer interactions in the CRM system.
- Work closely with internal teams to resolve customer issues efficiently.
**Requirements**:
- **Minimum education**: SPM or equivalent.
- Proficient in **Mandarin + English** or **English + Mandarin + Cantonese** (spoken & written).
- Strong communication and problem-solving skills.
- Customer-focused with a positive attitude.
- Able to adapt in a fast-paced and target-driven environment.
- Basic computer skills and ability to learn banking systems quickly.
**Why Join HSBC?**
- Competitive salary package with allowances.
- Hybrid working arrangement for work-life balance.
- Comprehensive training and career development opportunities.
- Be part of a reputable global bank with an inclusive culture.
**Job Types**: Permanent, Fresh graduate
Pay: RM3,000.00 - RM4,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Application Question(s):
- Can read and write in Mandarin?
**Education**:
- STM/STPM (preferred)
**Language**:
- English (preferred)
- Mandarin (preferred)
- Cantonese (preferred)
Work Location: In person
-
Customer Services
5 days ago
Tun Razak Exchange, Malaysia BGC Group Malaysia Full time**Banking Call Center l Tun Razak Exchange** **All employees are working from home due to pandemic. Hence, all must have wifi access (min 100MBPS) to WFH.** **Basic : RM 2600 - RM 3000** **KPI & Shift Allowance: RM 500** **Rotational Shift (Able to work on weekend and public holiday)** - Working in a contact centre environment and handling multiple...
-
Call Center Customer Services
1 day ago
Tun Razak Exchange, Malaysia BGC Group Malaysia Full time**Banking Call Center l Tun Razak Exchange** **All employees are working from home due to pandemic. Hence, all must have wifi access (min 100MBPS) to WFH.** **Basic : RM 2600 - RM 3000** **KPI & Shift Allowance: RM 500** **Rotational Shift (Able to work on weekend and public holiday)** - Working in a contact centre environment and handling multiple...
-
Customer Service Representative
1 week ago
Tun Razak Exchange, Malaysia HumanTech Services Sdn Bhd Full timeAnswer inbound calls to support customers' inquiries in regard to Singapore's products & services. - No sales are required. **Requirements**: - **Malaysian**only - Age 18 - 35 years old - SPM Grade **MUST**be A or B in English & Mathematics - Minimum 1-3 years of working experience in an inbound contact centre in the recent most employment. - Experience in...
-
Tun Razak Exchange, Malaysia Skillsphere Full time**Responsibilities**: - Handle customer complaints, resolve issues promptly, and escalate complex cases to relevant departments. - Promote and cross-sell the bank’s products and services (savings, insurance, loans, investments, etc.) while ensuring compliance with policies. - Guide customers on digital banking services, mobile apps, and self-service...
-
Banking Customer Service Officer
1 week ago
Tun Razak Exchange, Malaysia Aisling Consulting Sdn Bhd Full timePosition: Customer Service Executive **Job Type**: 1 Year (Renewable) Working Day's: 5 days’ work, 2 days off (9 hours working per day) Working Hours: Rotational **Location**: - Crystal Plaza, Petaling Jaya (LRT Asia Jaya). - Menara AA, Kuala Lumpur (MRT Tun Razak Exchange). **Salary**: Depends on experiences Diploma: RM2400/Month Degree:...
-
Customer Service Representative
1 day ago
Tun Razak Exchange, Malaysia Aisling Consulting Sdn Bhd Full time 24,000 - 36,000 per yearJob Description:We are looking for a Customer Care Executive to handle inbound customer calls related to credit card inquiries. This role focuses on assisting customers—no sales or outbound calls required.Responsibilities:Attend to inbound calls and assist customers with credit card-related inquiries.Provide accurate information and excellent customer...
-
Contact Centre Representative
1 week ago
Tun Razak Exchange, Malaysia Intelek Talent Solutions Sdn Bhd Full time**Position**:Contact Centre Representative **Location**:Tun Razak Exchange, Kuala Lumpur (Nearby MRT TRX station) **Employment Type**:12 months contract under the payroll of Prudential **Working Days/ Hours**: Monday till Friday/8.30am till 5.30pm **Salary**: Up to RM3,300 based on related experiences (package to be advised by Prudential upon...
-
Customer Service Representative
1 day ago
Tun Razak Exchange, Malaysia Aisling Consulting Sdn Bhd Full time 36,000 per yearJOB DESCRIPTION:Handle inbound customer calls related to credit card inquiries only.No sales or outbound calls required.Perform ad-hoc tasks as assigned by the Supervisor.Job Type: 6-Month Contract (Contract-to-Permanent Opportunity)Work Schedule:Monday to Sunday (Rotational) with 2 days off per week.Rotational Shifts:8:00am – 5:00pm9:00am –...
-
Client Service Specialist
1 week ago
Tun Razak Exchange, Malaysia Agensi Pekerjaan Hays (Malaysia) Sdn Bhd Full time**Job description** **Client Service Specialist** **About the Role**: We are seeking passionate individuals to deliver exceptional customer service and build strong client relationships. As a Client Relations Specialist, you’ll assist customers with their banking needs, provide tailored solutions, and foster trust through effective communication. **What...
-
Customer Service
3 days ago
Tun Razak Exchange, Malaysia Aisling Consulting Full time**What will you do?** - Attending to inbound calls for Bank consumer throughout Malaysian Customers. - Handling enquiries related to credit card and banking on a daily basis - Ability to provide First Call Resolution to consumers - Attend to any ad-hoc tasks - **NO SALES!** * Requirements* - Must be able to work on rotational shifts - **No Overnight...