Customer Service

Job Description:We are looking for a Customer Care Executive to handle inbound customer calls related to credit card inquiries. This role focuses on assisting customers—no sales or outbound calls required.Responsibilities:Attend to inbound calls and assist customers with credit card-related inquiries.Provide accurate information and excellent customer...

Position: Customer Service Executive **Job Type**: 1 Year (Renewable) Working Day's: 5 days’ work, 2 days off (9 hours working per day) Working Hours: Rotational **Location**: - Crystal Plaza, Petaling Jaya (LRT Asia Jaya). - Menara AA, Kuala Lumpur (MRT Tun Razak Exchange). **Salary**: Depends on experiences Diploma: RM2400/Month Degree:...

Answer inbound calls to support customers' inquiries in regard to Singapore's products & services. - No sales are required. **Requirements**: - **Malaysian**only - Age 18 - 35 years old - SPM Grade **MUST**be A or B in English & Mathematics - Minimum 1-3 years of working experience in an inbound contact centre in the recent most employment. - Experience in...

Resolve customer complaints, issues, and concerns in a professional and efficient manner. - Follow up with customers to ensure satisfaction and to address any outstanding issues. - Coordinate with other departments to resolve customer concerns, escalating complex issues when necessary. - Track customer feedback and trends to inform improvements in service or...

Professionally handle high volume of inquiries from clients and customers. - You will be accountable for meeting individual (KPIs) and team goals. - Understand and deliver business strategies and improve customer services through the execution of self-service. - Continuously identify work process improvements. - Communicate to Team Leaders and (or)...

**Responsibilities**: - Handle customer complaints, resolve issues promptly, and escalate complex cases to relevant departments. - Promote and cross-sell the bank’s products and services (savings, insurance, loans, investments, etc.) while ensuring compliance with policies. - Guide customers on digital banking services, mobile apps, and self-service...

**Banking Call Center l Tun Razak Exchange** **All employees are working from home due to pandemic. Hence, all must have wifi access (min 100MBPS) to WFH.** **Basic : RM 2600 - RM 3000** **KPI & Shift Allowance: RM 500** **Rotational Shift (Able to work on weekend and public holiday)** - Working in a contact centre environment and handling multiple...

**Banking Call Center l Tun Razak Exchange** **All employees are working from home due to pandemic. Hence, all must have wifi access (min 100MBPS) to WFH.** **Basic : RM 2600 - RM 3000** **KPI & Shift Allowance: RM 500** **Rotational Shift (Able to work on weekend and public holiday)** - Working in a contact centre environment and handling multiple...

JOB DESCRIPTION:Handle inbound customer calls related to credit card inquiries only.No sales or outbound calls required.Perform ad-hoc tasks as assigned by the Supervisor.Job Type: 6-Month Contract (Contract-to-Permanent Opportunity)Work Schedule:Monday to Sunday (Rotational) with 2 days off per week.Rotational Shifts:8:00am – 5:00pm9:00am –...

**Key Responsibilities**: - Provide accurate information on products, services, and company policies - Resolve customer concerns and issues effectively, ensuring high levels of satisfaction - Escalate complex matters to relevant departments when necessary - Document all customer interactions in the CRM system accurately **Qualifications**: - Previous...