Call Center Customer Services

2 days ago


Tun Razak Exchange, Malaysia BGC Group Malaysia Full time

**Banking Call Center l Tun Razak Exchange**

**All employees are working from home due to pandemic. Hence, all must have wifi access (min 100MBPS) to WFH.**

**Basic : RM 2600 - RM 3000**

**KPI & Shift Allowance: RM 500**

**Rotational Shift (Able to work on weekend and public holiday)**
- Working in a contact centre environment and handling multiple customer calls from our customers.
- Providing high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible.
- Listening to customers and establishing their needs in order to offer relevant products, services and solutions.
- Taking ownership to complete necessary research and customer follow up or alternatively directing the customer to the appropriate department for resolution.
- Responsible for achieving individual performance expectations and development whilst maintaining appropriate operational risk control and compliance in all activities.

**Job Types**: Full-time, Permanent

**Salary**: RM2,600.00 - RM3,500.00 per month

**Benefits**:

- Work from home
Schedule:

- Rotational shift
Application Question(s):

- English Language Proficiency (10/10)
- Current staying place ?
- Home Wifi (100mbps) ?

**Education**:

- STM/STPM (preferred)
**Experience**:

- Customer Care Specialist: 1 year (preferred)



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