Call Center Customer Services
2 days ago
**Banking Call Center l Tun Razak Exchange**
**All employees are working from home due to pandemic. Hence, all must have wifi access (min 100MBPS) to WFH.**
**Basic : RM 2600 - RM 3000**
**KPI & Shift Allowance: RM 500**
**Rotational Shift (Able to work on weekend and public holiday)**
- Working in a contact centre environment and handling multiple customer calls from our customers.
- Providing high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible.
- Listening to customers and establishing their needs in order to offer relevant products, services and solutions.
- Taking ownership to complete necessary research and customer follow up or alternatively directing the customer to the appropriate department for resolution.
- Responsible for achieving individual performance expectations and development whilst maintaining appropriate operational risk control and compliance in all activities.
**Job Types**: Full-time, Permanent
**Salary**: RM2,600.00 - RM3,500.00 per month
**Benefits**:
- Work from home
Schedule:
- Rotational shift
Application Question(s):
- English Language Proficiency (10/10)
- Current staying place ?
- Home Wifi (100mbps) ?
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
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