Customer Service Executive Banking
1 week ago
Position: Customer Service Executive
**Job Type**: 1 Year (Renewable)
Working Day's: 5 days’ work, 2 days off (9 hours working per day)
Working Hours: Rotational
**Location**:
- Crystal Plaza, Petaling Jaya (LRT Asia Jaya).
- Menara AA, Kuala Lumpur (MRT Tun Razak Exchange).
**Salary**: Depends on experiences
Diploma: RM2400/Month
Degree: RM2600/Month
Shift Allowances: RM 300
Travel Allowances: RM 120
Role Function:
- Attend to inbound calls in a contact centre environment.
- Able to provide a high service level by interacting with international customers with an aim to achieve maximum customer satisfaction.
- Able to resolve customer queries and issues with an aim to provide a first call resolution.
- A good listener with an ability to establish a good report with the customers as well as attending to their needs to offer relevant product, services, and solutions from the brand.
- Have a strong sense of ownership, responsibility, and integrity.
Requirement:
- Fresh Graduate are welcome (Diploma/Degree).
- Good in English. Good in communication and able to fulfil a customer needs. Fast learner and able to handle multi-tasking.
- Must be able to work on rotational shift.
**Benefits**:
- Annual Leave
- Medical Leave
- Hospitalization Leave (as Employment Act).
- EPF, Socso and SIP.
- Medical Insurance.
- Training provided.
- Shift Allowance
- Travel Allowance
- Performance Bonus
Shifts:
- 6:30am to 3:30pm
- 8:00am to 5:00pm
- 9:00am to 6:00pm
- 10:00am to 7:00pm
- 11:00am to 8:00pm
- 12:00pm to 9:00pm
- 2:00pm to 11:00pm
- 3:00pm to 12:00am
- 4:00pm to 1:00am
- 9.45pm to 6.00 am
MALAYSIAN ONLY
**Job Types**: Contract, Fresh graduate
Contract length: 12 months
Pay: RM2,400.00 - RM3,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Application Question(s):
- How long experience in Customer Service
Work Location: In person
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