Sales Support Team Lead

**Opportunity**

You will oversee and manage the billing, vendor management administration, and other critical tasks to ensure the accuracy and efficiency of sales operations and accounts-related information. Your leadership will drive operational excellence, supporting the achievement of the company’s business goals by optimizing processes, ensuring compliance, and delivering timely, accurate reporting. You will lead a team, collaborate with cross-functional departments, and implement improvements to enhance the effectiveness of sales operations, while maintaining the highest standards of accuracy and accountability across all activities.

**Your Responsibilities**
- **Lead the administration of rates and documents, ensuring accuracy and timely billing for a global portfolio of accounts.** Oversee the process of updating prices, item codes, grouping order lines, and manual additions to orders, ensuring smooth and efficient order processing.
- **Manage the regular updating, clean-up, and maintenance of rate cards in the system, ensuring the information remains current and aligned with business needs.** Supervise the tracking, reporting, and updating of purchase orders (POs) in SAP, ensuring timely updates and proper documentation for each order.
- **Manage invoice correction requests, including initiating SAP corrections, issuing credit notes, and securing approvals from Account Managers to resolve discrepancies.** Oversee the review of system statuses, notes, and pricing/PO status to ensure that sales orders are released promptly and correctly.
- **Lead the preparation of monthly collection reports by region and key clients, providing insights and updates to account management and finance teams.** Manage the administration of purchase requests and vendor renewals, ensuring all documentation is processed and maintained in Zendesk and other related systems.
- Lead the creation and maintenance of global operational knowledge base pages, ensuring accurate and up-to-date content for team and cross-functional usage.
- Oversee the preparation of related reports and data as required, ensuring they are accurate and delivered on time.

**Vendor Management Oversight**:

- Supervise the review of all vendor requisitions, ensuring that the necessary documentation, including Vendor Questionnaires, is provided and compliant with company policies.
- Manage the Adbridge ticket process for requisitions, ensuring compliance with required procedures through departments such as Compliance, SMT, and Legal.
- Ensure that all vendor documentation and related information are accurate, up-to-date, and correctly filed in compliance with company policies.
- Lead the escalation of any issues that require client attention, ensuring proper tracking of actions and timely reporting of progress to senior management and finance teams.
- Work closely with internal departments (legal, compliance, finance) to ensure accurate records of contracts, agreements, and vendorrelated communications.
- Ensure all vendor and sales communications are documented, recorded, and communicated in a timely and accurate manner.
- Manage and oversee the completion of sales support tasks and related vendor administration activities as required.
- Ensure your team is fully aware of service/product rates, the credit policy, and any relevant changes, ensuring adherence to company standards and practices.

**General Managerial Responsibilities**:

- Lead, mentor, and develop your team, providing guidance and support to ensure operational excellence and team growth.
- Continuously assess and improve billing and vendor administration processes to enhance efficiency, reduce errors, and ensure timely order fulfilment.
- Regularly report key performance metrics and provide insights to senior management on operational performance, issues, and areas for improvement.
- Oversee the management of key client and vendor relationships, ensuring that all interactions are handled professionally and efficiently.
- Take on additional managerial tasks as required by senior management, supporting the company’s overall strategic goals.

**Skills & Experience Needed**
- Minimum 3-5 years of experience in sales coordination, billing administration, or vendor management, with at least 2 years in a managerial or leadership role.
- Proven experience in leading and managing teams, with a focus on mentoring, coaching, and performance management.
- Effective communication skills (able to clearly convey information and provide constructive feedback).
- Experience of working in a multi-cultural business environment and collaborating with various business stakeholders.
- Excellent time management and prioritization skills.
- Fluent in English as you will be communicating to clients in different countries.
- A highly capable communicator, with a natural customer focus and excellent relationship building skills.
- Good understanding of the framework for creating, publishing, reviewing, and searching