Customer Service Advisor

7 days ago

Kuala Lumpur, Malaysia Lifework HR Services Sdn Bhd Full time

**Responsibilities**:

- Build rapport and long term relationships with Clients while providing excellent customer service standards.
- Create shipment booking arrangements
- Entertain customer's enquiries on product & services
- Collaborate well with Sales & Operation teams.
- Achieve **monthly KPI **of dates arranged & waiting time.
- Manage and update list of Clients assigned regularly and promptly.
- Handle High profile customers.
- To liase with product team to improve operational workflow.
- To provide general operational and sales support.

**Job Requirements**:

- **Fresh graduates are also encouraged to apply.**:

- **1 - 2 years** experience in Customer Service will be an added advantage
- Required skill(s)**:Call Center background, **Customer Service, Coordinating Skill.
- Possess **excellent **verbal and written communication skills in **English**.
- Result driven and works well with **KPI**.
- Comfortable working with different modes of communication for liaison work (Primarily Phone).
- Willing to work at Kerinchi, Bangsar.
- Shift rotation required. (Morning, noon, midnight)

**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 6 - 12 months

Pay: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Monday to Friday
- Night shift
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Call Center: 1 year (preferred)

**Language**:

- English (required)

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