Customer Service Executive, Arena Branch

2 days ago

Kuala Lumpur, Malaysia Allianz Malaysia Full time

40010 | Operations | Entry Level | Non-Executive | Allianz Malaysia | Full-Time | Permanent

**Job Summary**

Responsible for branch operations, customer service, decentralization of policy servicing and agency support.

**Key Responsibilities**
- Face-to-face customer service to Life and General insurance policyholders
- Complaint handling and escalation
- Premium collections, reconciliation and banking
- Decentralization of policy servicing (financial & non-financial policy changes and reinstatement).
- Attending to enquiries and appeals from Life agents on operational issues
- Execution of operational transformation initiatives under new work model Requirements

**Requirement**
- Good interpersonal and communication skills
- able to work under pressure and adapt well to fast pace environment.
- Full-Time position(s) available.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.

**Job Level**:
Entry Level

**Location**:

- KUALA LUMPUR, Federal Territory of Kuala Lumpur, MY**Area of Expertise**:
Operations

**Unit**:
Allianz Malaysia

**Employing Entity**:
Allianz Life Insurance Malaysia Berhad

**Job Type**:
Full-Time

**Remote Job**:
100% on-site

**Employment Type**:
Permanent

**ID**:
40010

**Position Cluster**:
Non-Executive

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