Customer Support Executive
2 weeks ago
**Key Responsibilities**:
- **Order Processing**: Manage customer orders, ensuring timely delivery of products and services.
- **Coordination**: Collaborate with sales, technical, and logistics teams to fulfill customer requirements and ensure smooth operations.
- **Documentation**: Prepare and maintain accurate records of customer interactions, transactions, and necessary shipping documents.
- **Issue Resolution**: Address and resolve customer complaints, providing appropriate solutions promptly.
- **Market Analysis**: Stay updated with market trends, gather customer feedback, and provide insights for business improvement.
**Key Requirements**:
- **Educational Background**: A diploma or degree in Business Administration, Marketing, or a related field.
- **Experience**: 1-3 years in customer service, preferably within the automotive or industrial sectors.
- **Communication Skills**: Proficiency in English and other relevant languages; excellent interpersonal skills.
- **Technical Proficiency**: Familiarity with Microsoft Office and the ability to quickly learn company-specific software.
- **Problem-Solving Abilities**: A proactive approach to identifying and resolving issues.
- **Organizational Skills**: Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
**Job Types**: Full-time, Permanent
Pay: RM3,500.00 - RM4,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Early shift
- Night shift
- Rotational shift
Supplemental Pay:
- Overtime pay
- Performance bonus
- Yearly bonus
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