Service Advisor

3 days ago


Petaling Jaya, Malaysia Safworks Sdn Bhd Full time

Tanggungjawab Utama:
1. Interaksi Pelanggan & Tempahan Servis
- Menyambut pelanggan dengan mesra dan profesional.
- Merekod aduan dan masalah kenderaan pelanggan dengan tepat.
- Menjadualkan temujanji untuk servis dan penyelenggaraan kenderaan.
- Memberi penjelasan terperinci tentang proses dan jenis servis.

2. Penyediaan Job Order
- Menyediakan arahan kerja (job order) yang lengkap berdasarkan aduan pelanggan dan diagnosis juruteknik.
- Memastikan semua butiran kerja, alat ganti, dan anggaran kos dimasukkan dengan tepat.
- Memberi nasihat kepada pelanggan mengenai servis wajib dan servis yang disyorkan.

3. Penyelarasan Dengan Bengkel / Juruteknik
- Berurusan dengan penyelia bengkel dan juruteknik bagi memastikan kerja siap dalam tempoh yang ditetapkan.
- Memantau status kerja dan memastikan semua kerja dijalankan mengikut piawaian.
- Berurusan dengan bahagian alat ganti untuk memastikan stok mencukupi.

4. Komunikasi & Makluman
- Memaklumkan pelanggan tentang status servis, penemuan tambahan, dan anggaran masa siap.
- Mendapatkan kelulusan daripada pelanggan untuk sebarang kerja tambahan atau kos tambahan.
- Memaklumkan pelanggan apabila kenderaan sudah siap untuk diambil.

5. Susulan & Kepuasan Pelanggan
- Membuat panggilan susulan selepas servis untuk menilai kepuasan pelanggan.
- Menangani aduan pelanggan dengan segera dan profesional.
- Mempromosikan perkhidmatan tambahan atau pakej penyelenggaraan.

6. Tugasan Pentadbiran
- Mengemaskini rekod pelanggan dan sejarah servis.
- Menjana dan menutup invois servis serta memproses bayaran.
- Mencapai sasaran bulanan (pendapatan, jualan tambahan, kepuasan pelanggan).

Kemahiran & Kecekapan Diperlukan:

- Kemahiran komunikasi dan interpersonal yang baik
- Mampu mengurus tugas dengan teratur dan cekap
- Pengetahuan asas teknikal mengenai sistem automotif
- Sikap mesra pelanggan dan berorientasikan servis
- Kemahiran menggunakan sistem pengurusan bengkel (contohnya: Dealer Management System)

**Job Types**: Full-time, Permanent

Pay: From RM2,200.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Overtime pay


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