Customer Service Officer

2 weeks ago


Kota Kinabalu, Malaysia NORTH BORNEO LOGISTICS SDN. BHD. Full time

Receive, process, and prepare job orders and all required documentation in accordance with customer requirements.
- Coordinate and assist in freight bookings with shipping lines, airlines, and co-loaders based on customer needs and shipment schedules.
- Advise customers on all related charges such as import/export duties, freight rates, handling fees, and taxes prior to shipment.
- Liaise with shipping lines, carriers, transporters, and customers to ensure smooth and timely shipment execution.
- Track and monitor shipment status, providing customers with prompt updates on progress or delays.
- Troubleshoot and resolve any issues related to shipments or documentation efficiently.
- Prepare, verify, and issue supporting documents to customers as required.
- Maintain accurate and up-to-date shipment, booking, and customer records within the company system.

Pay: RM1,800.00 - RM2,100.00 per month

**Experience**:

- Freight Forwarding: 1 year (required)

**Location**:

- Kota Kinabalu (required)

Work Location: In person



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