Customer Service Executive

2 weeks ago

Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

**Location**: TRX, Ampang

**Working hours**: Monday to Friday _(8.30am - 6.00pm)_

**Responsibilities**:

- Deliver world class customer service via telephone.
- Provide a polite, professional and accurate response.
- Manage customer's expectations and display ownership for customer's requests.
- Liaise with appropriate departments to resolve issues brought up by customers.
- Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers.
- Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate.
- Undertake any other works and duties allocated by management as and when required.

**Requirements**:

- At least Diploma or Degree in any field from a recognized college or university.
- Fresh graduate or 1 year of working experience in a call centre and/or customer service role in the servicing industry.
- Experience in handling international calls will be an added advantage.
- Good command of spoken and written English.
- Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening skills.
- Enthusiastic, self-motivated and able to succeed in a fast pace customer focus environment.
- Pleasant, patience and self-discipline.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM2,800.00 - RM4,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

Application Question(s):

- How long is your notice period? (required)
- How much is your expected salary? (required)
- Are you currently staying in Kuala Lumpur? (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Mandarin (required)

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