Branch Operations Team Lead

2 days ago

KL Eco Kuala Lumpur, Malaysia J&T EXPRESS (MALAYSIA) SDN. BHD. Full time 60,000 - 120,000 per year

About the role

As a Branch Operations Team Lead at J&T Express (Malaysia) Sdn. Bhd., you will play a key role in driving the efficiency and stability of branch operations. This full-time role focuses on supporting and coordinating daily activities across branches, with a strong emphasis on operational excellence, productivity, and customer satisfaction.

Job Descriptions:

  • Standardization Initiatives:

    Implement and enhance 6S practices, brand image standards, warehouse capacity standards, and branch grading systems to improve operational quality.
  • Exception Management & Empowerment:

    Develop and implement procedures for handling branch-level exceptions. Support branches in coping with operational pressure through targeted training and team empowerment programs.
  • Digital Transformation:

    Promote digitalization across branches. Continuously optimize digital tools based on research and real-world application, using data analytics to identify and address performance issues.
  • Cost Optimization & Efficiency Improvement:

    Conduct cost assessments and implement cost-saving initiatives. Enhance branch productivity through adjustments in equipment usage and operational workflows.
  • Partner Resources (Franchise Management):

    Assist regional teams in franchisee recruitment and facilitate cross-region partner resource coordination.

Requirements:

  • Proven experience in a supervisory or management role within the manufacturing, transport, or logistics industry.
  • Strong organisational and problem-solving skills, with the ability to multitask and prioritise effectively.
  • Excellent communication and interpersonal skills, with the ability to motivate and lead a team.
  • Proficiency in using relevant software and systems to track and manage operations.
  • A customer-centric mindset and a commitment to delivering high-quality service.
  • Ability to work in a fast-paced, dynamic environment and adapt to changing requirements.

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