head of managed service team

1 week ago

Pelabuhan Klang, Selangor, Malaysia TPE Resource Solutions Full time

Salary range: RM 18,000.00 to RM 19,000.00 

Tentative join date: Early February 2026

Job location: Port Klang, Selangor (must be willing to travel HQ, Petaling Jaya whenever necessary).

Head of MST will lead the business and support operations of the IT Outsourcing & Managed Services Portfolio for Privasia. This role will be instrumental in improving and expending the business and drive growth. This person will have historic hands-on experience with technology and systems and have progressed into a strong business manager.

RESPONSIBILITIES:


• Oversee IT Outsourcing & Managed Services accounts and other Infrastructure offerings to insure world-class customer service for the managed service provider business.


• Provides strategic leadership, oversight and management for IT professionals.


• Recruit, mentor and build an effective network organization in support of the business.


• Sets strategic and tactical priorities that align with business objectives.


• Responsible for support of a high-performance global network and related services.


• Ensure that meaningful metrics related to established SLAs, availability, capacity and performance are captured, validated and reported.


• Develop plans and strategies to improve performance, reliability and operational cost-effectiveness.


• Administer staff performance management and career development activities.


• Participates in monthly, quarterly and annual forecast/budgets and financial reporting.


• Demonstrates integrity without compromise. Respect, commitment to excellence, collaboration, and agility.


• Set tactical goals and initiatives for current Infrastructure teams


• Identify technologies that can be used to improve customer service levels


• Develop costing models for managed service offerings


• Develop and maintain a team through coaching and performance management

REQUIRED SKILLS:


• Strong organizational and team leadership skills.


• Ability to motivate teams to meet tight deadlines.


• Advocate for proven standardized processes and methodologies


• Displays enthusiasm, energy, and quality focus.


• Demonstrated ability to collaborate on enterprise-wide initiativesThe ability to work under a heavy workload in a time critical environment


• Effective written and oral communication skills


• Requires advanced analytical and problem-solving skills.


• Experience planning support for a multi-discipline operation


• Strong experience in developing staff and implementing effective performance management mechanisms


• Experience managing budget, cost and pricing of support services


• ITIL Certified or experience other ITSM systems


• Experience with ISO, CISM and/or Cloud would be beneficial


• Solid understanding of security best practices


• Experience with monitoring and metrics of a global infrastructure


• Historic experience with the following technical areas would be beneficial: o Windows and Linux Server o Windows desktop o Infrastructures including networks, storage, data centers and information security o Large scale monitoring systems o Virtualization

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