Customer Service Representative

15 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia PERSOL APAC Full time

Short Summary This Role :

In this role you will be responsible for delivering impact on the growth of merchants, by acquiring and helping the sellers to have a smooth onboarding experience on platform, as well as delivering the best customer experience by providing the best service. Join us as we drive the future of e-commerce here at TikTok.

Job Responsibilities:

  • Manage the end-to-end process of acquisition and incubation of potential online merchants (including, but not limited to, leads generation, cold contact, onboarding and incubation).
  • Maintain high-quality service and collaboration with merchants to ensure a smooth onboarding experience.
  • Identify new collaboration opportunities that align with merchants' short-term and long-term development plans, ensuring seller participation in these initiatives.
  • Support the acquisition manager by providing ongoing seller support and training to improve sales performance via account management, and implementation of improvement plans.
  • Design and create promotional materials for various seller management initiatives.
  • Track seller progress and evaluate the impact of training and curriculum on performance.
  • Assist with internal operations and cross-functional projects, including project execution, document management, and information consolidation.

Job Requirements:

  • At least have Bachelor Degree and able to speak Both (English & Malay) fluently & proficiently, familiar with TikTok.
  • With passion for eCommerce and seller operations work such as with practical experience in community management, and good understanding of eCommerce business and campaigns.
  • Logical and organized communication, good teamwork spirit, empathetic, strong executive sense and responsibility
  • Experienced in customer service, account management role and self-owned business before are preferable.

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