Global Head Modern Workplace and Mobility Services

Strategic Leadership

• Define and evolve the vision and strategy for Modern Workplace and Mobility Services, aligned with enterprise goals and digital transformation initiatives.
• Lead the renewal roadmap, driving innovation in workplace technologies, automation, and AI enablement.

Champion zero-touch provisioning, self-service, and predictive intelligence to enhance user experience

Operational Excellence

• Oversee day-to-day operations of workplace services, ensuring high availability, performance, and user satisfaction.
• Manage the device lifecycle for Windows laptops, Macs, and mobile phones, including BYOD support and asset tracking.
• Administer email systems and security, leveraging tools like Proofpoint for threat protection.
• Lead vulnerability management and patching across infrastructure and endpoints.
• Ensure optimal M365 platform performance, including Exchange, Teams, SharePoint, and OneDrive.
• Enrich the observability and management of the end user devices via Nexthink Integration

Identity and Access Management (IAM)

• Own the IAM strategy, including SSO, MFA, and privileged access management (PAM) using platforms like CyberArk.
• Oversee identity lifecycle management (ILM), ensuring secure onboarding, offboarding, and role-based access controls.
• Drive integration with Active Directory, Azure AD, and Okta, ensuring seamless authentication and authorization.

AI Platform Enablement

• Lead the adoption and governance of AI platforms for end-user productivity, including GenAI-powered virtual agents, predictive analytics, and automated workflows.
• Collaborate with ITSM and EUC teams to embed AI into service delivery, ticket resolution, and software deployment.
• Ensure responsible AI usage, compliance, and alignment with enterprise data governance policies.

Service Improvement and Governance

• Implement continuous service improvement frameworks, leveraging ITIL-based processes and XLAs.
• Manage vendor relationships and ensure SLA compliance across managed services and outsourcing partners.
• Oversee ServiceNow platform integration for catalog management, workflow automation, and reporting related to the service domain.

Required Skills and Knowledge

To be successful in this role, you should have:

• 10+ years in global IT leadership roles, with deep expertise in Modern Workplace, Mobility, and IAM domains.
• Proven track record in device management, email infrastructure, security operations, and M365 administration.
• Experience with AI platforms, ServiceNow, and endpoint management tools like Intune and Tanium.
• Strong background in vendor governance, process optimization, and ITSM frameworks.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Deep understanding of industry standards and best practices in Modern Workplace and Mobility, including Microsoft 365, Intune, and other relevant technologies.
• Ability to think strategically and drive innovation in the delivery of workplace and mobility solutions
• Excellent organizational and leadership skills.
• Experience and great ability to work effectively in a virtual team environment.

Core Personal Qualities

• Visionary Leadership: Capable of defining and executing transformative strategies across workplace technologies.
• Operational Discipline: Detail-oriented with a focus on reliability, performance, and user experience.
• Collaborative Influence: Skilled in stakeholder engagement across IT, business, and vendor ecosystems.
• Innovative Mindset: Passionate about automation, AI, and emerging technologies.
• Security-First Approach: Committed to safeguarding enterprise assets through robust IAM and vulnerability management.
• Customer-Centric: Dedicated to delivering seamless, intuitive, and empowering digital experiences.
• Driving outcome: Ensuring delivery of the day to day service and service renewal, by team work and excellent delivery practices.

Required Qualifications

• A bachelor's or master's degree in computer science, engineering, or a related field, or equivalent work experience.
• Relevant certifications such as PMP, ITIL, Microsoft technology or CISSP are advantageous

Required Languages (Brief description of the language skills needed to perform the job)

• English (high proficiency in spoken & written)

Travel / Rotation Requirements (Brief description of any travel or rotation requirements)

• 10 to 15% of international travel might be required