Assistant Operation Manager

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia IBAG PREMIUM (M) SDN BHD Full time 39,960 per year

1. Host Management

  • Oversee 8 live hosts (attendance, performance, grooming, discipline).
  • Provide coaching & training.
  • Schedule shifts & room assignments.

2. Live Session Oversight

  • Ensure rooms are ready.
  • Support hosts before/during live sessions.
  • Troubleshoot minor technical issues.
  • Maintain high production quality.

3. Facility Operation

  • Maintain cleanliness & readiness of all rooms.
  • Manage equipment checks & replacement.
  • Coordinate with purchasing/IT for repairs.

4. Product & Inventory Coordination

  • Ensure product lists & stock are prepared for live sessions.
  • Move products in/out of rooms.
  • Track damaged/returned items.

5. Reporting & KPI Monitoring

  • Track hosts' performance metrics.
  • Prepare daily/weekly operations reports.
  • Report operational issues to Manager.

6. SOP Enforcement

  • Ensure all hosts follow SOPs.
  • Improve workflows.
  • Handle small disciplinary issues.

A. Core Skills

  • Team supervision & people management
  • Strong communication (verbal + written)
  • Leadership with calm decision-making
  • Problem-solving & conflict management
  • Basic technical troubleshooting (camera, mic, lighting, WiFi)
  • Organization & workflow planning
  • Ability to multitask & prioritize
  • Basic data analysis (performance reports)
  • Time management

B. Soft Skills

  • Patience with staff & hosts
  • Supportive coaching attitude
  • Adaptability in fast-paced environment
  • Attention to detail
  • Professional judgment

C. Technical Skills

  • Familiar with live streaming equipment: Cameras,Lighting,Microphones,Switchers,Streaming apps/platforms
  • Basic understanding of audio/visual quality
  • Basic Excel/Google Sheets reporting
  • Familiar with content/commerce platforms (TikTok, Shopee, FB Live)

Working Location : Taman Melawati, Kuala Lumpur

Job Types: Full-time, Permanent

Pay: RM2, RM3,300.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

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