Customer Service – Contact Centre

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia YTL Communications Sdn Bhd Full time 36,000 - 72,000 per year

Job Description: -

  1. Ability to answer customers' calls and respond to any types of customer's interaction channels in a professional manner, using the techniques in our training.

  2. Ability to response to customers' enquiries and complaints on any types of interaction channels such as mobile app, email, social media and chat.

  3. Ability to search for information related to any given task using our online knowledge base system and providing our customers' with accurate product information.

  4. Passionate to serve our customers with great service and keeping them happy, to ensure all customers' interactions are updated via our Customer Relationship Management system so that all service request is promptly responded within SLA.

  5. To ensure that all actions taken when handling customer's enquiry and complaints, are in compliance with the company's Standard Operating Procedures and Policies, and to escalate to Team Leaders for advice in exceptional cases.

  6. Ability to complete all assigned tasks in a timely manner and to achieve individual and team KPI targets.

  7. Ability to adapt to changes, new assignments or other duties related to customer service; given at any point of time by Team Leaders and Managers.

  8. Positive working attitude, pleasant personality and a heart for our customers.

Job Requirement: -

  • Minimum SPM and above
  • Independent & Hardworking
  • Detail oriented, process driven thinker with relentless follow through
  • Trustworthy
  • Able to work on shift /retail hours
  • Willing to work on weekends and Public Holiday

Skills Required: -

  • Technology savvy
  • Ability to communicate fluently in Bahasa Malaysia and/or English, added advantage if able to speak 3rd local dialect
  • Basic knowledge in using a computer and smart phone
  • Problem solving
  • Trustworthy

Benefits:

Health insurance

  • Maternity leave
  • Opportunities for promotion
  • Free Yes 5G Line

Public Transport:

  • MRT Sentul Barat (Shuttle Service available morning and Evening to MRT)
  • KTM Komuter Sentul station 5 min walking distance

Schedule:

  • 6 & 5 days Rotational shift

Location:

  • Sentul West

Education:

  • STM/STPM and above (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Preferred)
  • Fresh Graduate

Language:

  • Bahasa (Preferred)
  • English (Preferred)
  • Mandarin

Expected Start Date: 27/10/2025

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