credit control assistant

1 day ago

Petaling Jaya, Selangor, Malaysia Tropicana Medical Centre Full time 24,000 - 48,000 per year
  • Assisting the superior/HODs/management in daily operation of Credit Recovery (Selfpay) and maintain departmental reports / records / statistical data for administrative and audit purposes
  • To follow up via phone, email and official letters for collection and debt recovery cases tagged as selfpay and ensure situation being handle in well mannered to avoid complaint from inpatient and outpatient clients (insured and selfpay)
  • Ensure creation of receipt performed on the same day upon providing clearance and match against calling report on daily basis and Ensure reminder(s) issued to defaulted Cash Patient and insured client who were tagged as Selfpay clients and recorded in calling report
  • Recording collection (pure collection)/write off/waiver/discount/debt agency collection on daily/weekly/monthly basis for performance reporting
  • Salary Deduction- Monitoring staff salary deduction movement in Ageing and liase with HR if any discrepancies and recorded in calling report
  • Handling Patient complains on the outstanding and queries on discount by preparing the analysis on the chronology of event before submitting to superior/HOD/management for verification and approval
  • Recognizing red flags in attended patient conversations and know the value of patient relationship throughout patients journey with us by providing extra mile services and by providing assistance and advice throughout the recovery process with clear clarification on itemised bill and hospital policies
  • Meeting and liaison with consultant/medical officers and staffs on their outstanding
  • Ensure to convert outstanding in ageing into pure collection for outstanding invoices by ensuring payment or excess being allocated for patients accordingly
  • To perform reconciliation and monitoring of collection report and calling report (portfolios assigned) by analyzing the ageing on daily basis.
  • To follow up on delinquency account and meet up patient where and when necessary with or without superiors instruction as part of daily task and update the calling report on the follow ups.
  • To liaise with debt collection agency and prepare supporting documents require by legal affairs or respective department to speed up debt recovery process.
  • In-charge of all current and old outstanding and matters pertaining patients outstanding till clearance of dispute/refund/write off/discount/waiver pertaining patient, in portfolios assigned.
  • Participates in staff activities, training and meetings as directed by either the department manager or division head.
  • Ensure a positive & effective communication with other departments in the hospital and all inquiries are entertained and response within reasonable timeframe.
  • Shall be able to attend to patients with financial constraints or if there are any other concern raised ,to make payment upon discharge/after discharge and to inform the department manager/division head for further action and follow-up.
  • Ensure that Health, Safety & Security regulations are adhered to at all times and report any faults or suspicious activities immediately to relevant departments.
  • To maintain confidentiality of information handle in the course of duty.
  • To be able to accept and perform any duties that may be requested by the management

Job Types: Part-time, Contract

Contract length: 3 months

Pay: RM10.00 per hour

Expected hours: 44 per week

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

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