Customer Service Executive

6 days ago

Kuala Lumpur Centre Kuala Lumpur, Malaysia OCBC E2 POWER SDN BHD Full time 30,000 - 60,000 per year
Job Description:

Services

  • To attend to inbound calls enquiries over various range consumer financial products and services.
  • To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer's queries.
  • To provide personalized customer service to customers, whilst maintaining a professionalism and a proper phone etiquette.

Quality Assurance

  • To achieve first call resolution where possible and follow up with customers on unresolved issues.
  • To perform after call duties and quality assurance in accordance to the set procedures with zero defect.
  • To consolidate and provide customer's feedback to respective business partners for improvements and enhancements.

Alternative Channels and Cross-Selling

  • To introduce and create customer awareness on self-service/automated banking channels.
  • To cross-sell bank products and services when appropriate.

Compliance

  • To ensure adherence and full compliance with Group Policy and Standards, local laws and regulations and control and procedures of the bank.
Job Requirements:
  • Degree Holders in any field.
  • Possess customer centric / strong customer service mindset.
  • Committed and a good team player with willingness to step into a leadership role.
  • Independent and resourceful with the ability to thrive under pressure.
  • Meticulous, well organized and has the ability to solve problems.
  • Able to multitask and manage time effectively.
  • Willing to work on shift rotations (24/7) which includes Public Holidays.

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