Front Desk Executive

3 days ago

Kuala Lumpur Centre Kuala Lumpur, Malaysia Dentworld Sdn Bhd (Omnia Dental Care, KL) Full time 40,000 - 80,000 per year

Administrative and Patient Coordination:

  • Handle patient billing, insurance claims, and daily sales updates.
  • Pick up incoming phone calls and respond professionally to patient inquiries.
  • Sending x-rays to patient
  • Manage appointment bookings and confirmations, including rescheduling as needed.
  • Update and maintain daily schedules for dentists and other clinic staff.
  • Prepare documentations and send emails or make calls to insurance companies; liaise with insurance providers.
  • Record and organize patient reports and treatment documentation.
  • Liaise with dentists regarding patient care, appointments, and treatment plans.
  • Communicate with dental laboratories on patient cases and timelines.
  • Update doctors' notes and upload intraoral photos and records into the PLATO system.
  • Respond to clinic emails professionally and promptly.
  • Maintain records of supplier and lab invoices
  • Monitor and record product stock levels/stationaries and maintain display items at the front counter.
  • Completing daily closing and sending the report to the group on a daily basis

Clinic Operations and Housekeeping:

  • Ensure the clinic, including common areas and equipment, is clean and well-maintained at all times. (Inform the cleaner
  • Liaise with building security for parking arrangements and to resolve any facility issues.
  • Collect and check the clinic's post box regularly.
  • Receive and send materials, lab items, and clinic supplies as needed.
  • Assist in closing and locking the clinic at the end of the day, including monitoring the autoclave when necessary and ensuring all equipment and utilities are switched off
  • Contact vendor or suppliers if machinery is faulty and post in the whatsapp main group to ensure the rest of the team is aware.

Team Collaboration and Weekend Responsibilities:

  • Coordinate with implant representatives according to appointment schedules.
  • Take turns with other team members (front desk) to hold the clinic phone on Sundays to handle patient inquiries and send reminders.
  • Support colleagues with any urgent administrative or clinical needs.

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