Operation Manager

We are seeking a highly capable and experienced Operations Manager to lead end-to-end Operational activities with Strong Leadership, Strategic Thinking and a High Level of Emotional Intelligence to guide Teams through challenging Operational Environments.

This role oversees Event Logistics & Activation, Fleet Management, Manpower Deployment, Inventory Control & Management, Operational Cost Efficiency and Operational Business Development.

The role ensures all Event Specialist (Driver) Performance, Trucks, Equipment, Suppliers and External Logistics Partners meet Company Standards and support Business expansion. Also, maintain SOPs, and ensure cost-efficient Operations with high service standards.

Key Responsibilities

1. Operations Leadership

• Lead and manage daily Operational activities.
• Ensure smooth Planning, Execution, and closing of all Events including Event Logistics, Operations and Event Setup Activation.
• Work closely with the Internal Teams to ensure Event requirements are fully supported with manpower, trucks, equipment and timelines.
• Build a disciplined, responsible, and service-driven Operations culture.

2. Manpower & Event Specialist (Driver) Management

• Oversee scheduling, deployment, discipline, punctuality, grooming and SOP compliance of all Event Specialist (Driver).
• Ensure Team readiness through continuous training, guidance, coaching, performance evaluation and improvement plans.
• Prepare contingency plans and respond quickly to last-minute changes.
• Maintain a positive, motivated and high-performing Operations Team culture.

3. Fleet Management & Maintenance Coordination

• Ensure all Trucks are in top working condition, roadworthy and aligned with Event requirements.
• Liaise with Workshop and Maintenance Suppliers to resolve repairs, breakdowns and servicing.
• Ensure preventive maintenance schedules are followed without affecting Event readiness.
• Maintain technical SOPs for Event Setups and Truck systems.

4. Inventory & Warehouse Management

• Oversee all Warehouse processes, including equipment movement, Event tools, consumables and technical items.
• Perform regular QC checks and enforce proper storage, packing and equipment handling.
• Monitor and track inventory accuracy, stock levels and QC of all Operational items.
• Conduct audits to prevent loss or damage.

5. Cost & Budget Efficiency and Supplier Sourcing

• Monitor Operational cost efficiency and implement cost-saving initiatives.
• Source new suppliers when current prices become less competitive to ensure cost efficiency.
• Support management in budgeting, conduct Supplier evaluation, negotiate pricing, cost/quotations comparison, expense optimisation and maintain Supplier relationships.
• Ensure Operations cost (Including Fuel, Manpower, Repairs, Logistics and Inventory Purchasing) always run at an optimal cost without compromising quality, safety or reliability.

6. Operations Asset Development & Procurement

• Handle the sourcing, evaluation and procurement of new Operational assets (E.g, Truckbox, Truckheads, Event Box, Lithium Batteries, Solar System, LED Screen and other assets required by the Company).
• Give accurate requirements to Suppliers and ensure quotations match actual needs.
• Perform cost comparison and evaluate the best options before purchase.
• Track progress from Order → Production → QC Quality → Delivery/Shipment.

7. SOP, Compliance & Monthly Administrative Tasks

• Maintain and strengthen SOPs for Operations, fleet, equipment, and manpower.

• Ensure all monthly mandatory tasks are completed, including:

• Checking summons for all Company vehicles

• Ensuring timely submission of monthly commission forms of Event Specialist (Driver)
• Ensuring petrol claims are submitted accurately and without delay
• Ensure compliance with JPJ (Malaysia), safety regulations and Company policies.

9. Communication & Responsiveness

• Respond to Operational messages promptly and maintain high responsiveness, including urgent matters outside standard working hours due to the nature of Event Operations.

10. Reporting, Data Analysis & Operational Improvements

• Use Excel spreadsheets to organise data, track KPIs, and manage budgets.
• Prepare reports on fleet, manpower, KPI performance, and cost.
• Analyse data to identify inefficiencies and propose improvements.
• Support management with strategic planning and Operational forecasting.

Requirements

Experience

• 5–8 years in Operations, Logistics, Fleet Management or Event Operations.
• At least 2–3 years leading teams in a Managerial or Supervisory role.

Skills & Competencies

• Strong problem-solving under time pressure and fast decision-making capability.
• Excellent leadership, people management, coordination, planning, scheduling, organising and communication skills.
• Ability to multitask and work under pressure.
• Proficient in Excel skills and spreadsheet reporting ability.
• Good technical understanding of Trucks, equipment, and Event setup.
• Strong cost-management and Supplier negotiation skills
• High responsibility, discipline, and responsiveness

Other Requirements

• Able to support Operational matters after office hours due to the nature of Event Operations.
• Comfortable working in fast-paced Event environments.