Chief of Staff

Be the Engine Behind Strategy, Clarity, and Execution at BJAK

At BJAK, we are building Southeast Asia's leading digital financial platform—fast. Our mission is to simplify access to insurance and financial services for millions, and we're moving at startup speed to get there. As Chief of Staff, you'll work shoulder-to-shoulder with the founder to turn vision into execution, and execution into measurable results across the entire organization.

This is not a coordinator role. It's a high-trust, high-responsibility position for someone who thrives in chaos, owns outcomes end-to-end, and shows up every day ready to push harder. You will be personally invested in seeing every strategic initiative succeed.

Why This Role Matters

• Serve as the trusted extension of the CEO's mind, maximizing their effectiveness and strategic focus.

• Translate the CEO's vision into clear, actionable priorities (OKRs/KPIs) and ensure consistent, rigorous follow-through across all leadership teams.

• Operate as the central hub of communication, planning, and coordination for the Executive Leadership Team (ELT).

• Own cross-functional problems and fix them with a bias for speed, structure, and accountability.

• Help scale the company by building necessary systems and driving momentum in a relentlessly fast-moving environment.

What You Will Do

• Partner directly with the founder/CEO to define, track, and drive progress on company-wide strategic priorities, OKRs, and critical initiatives.

• Prepare high-quality briefings, analysis, and recommendations to support C-level decision-making and strategically optimize the founder/CEO's time and focus.

• Lead and facilitate core leadership forums (ELT meetings, off-sites), driving clear agendas, documentation, and ensuring cross-departmental alignment and execution momentum.

• Draft and refine polished communication materials for internal teams, the Board, and investors, serving as a key liaison across departments.

• Lead and execute high-priority, complex projects that do not have a natural departmental owner, supporting strategic initiatives from planning through execution.

• Identify operational gaps or inefficiencies across the business and proactively coordinate the solutions and systems required to enable company-wide scale.

You Will Thrive Here If You...

• Treat the company's success as your own, with a deep sense of responsibility and ownership.

• Thrive in high-speed, ambiguous environments where you must solve problems independently and get things done without needing a playbook.

• Work with intensity, integrity, and zero ego. You care about the best outcome, not whose idea it is.

• Operate with a founder mindset: proactive, resourceful, and relentlessly focused on what truly moves the needle.

• Communicate clearly and concisely, especially under pressure, and stay composed in chaos.

• Are willing to work beyond typical hours when the mission demands it.

What You Bring

• 5+ years of experience in management consulting, corporate strategy, business operations, or a previous Chief of Staff role in high-growth startups.

• Proven ability to manage complex, cross-functional projects with minimal direction and significant accountability.

• Strong critical thinking, strategic planning, and executive-level communication skills.

• Experience working directly with C-level executives/founders and handling high-stakes, sensitive work.

• Maturity, discretion, and sound judgment - especially when navigating sensitive or high-pressure situations.

• Bonus: Background in fintech, digital platforms, or founder-led companies.

• Must be based in Malaysia and able to work from our HQ in Petaling Jaya as required.

Why Join Us

• A high-trust role with direct access to the founder and executive decision-making.

• Above-market compensation for top-tier performance.

• Fast-track opportunity to grow into senior leadership roles (e.g., GM, COO, or operational leadership).

• Join a flat, no-politics team that values clarity, speed, and relentless ownership, focused on making financial services accessible.

BJAK is Southeast Asia's largest digital insurance platform. Headquartered in Malaysia with operations in Thailand, Taiwan, and Japan, we help millions of users access transparent, affordable financial protection. Through automation, AI, and intelligent systems, we simplify complex financial services, making them faster, more inclusive, and accessible to all.

If you're ready to lead from behind the scenes and help drive the company forward, we welcome you to join us.