Mandarin Customer Service

1 week ago

Subang Jaya Selangor, Malaysia IGT Solutions Full time 40,000 - 60,000 per year

工作地点 / Location:

Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1/51a, Seksyen U1, 40150 Shah Alam, Selangor

(靠近 LRT 或 KTM Subang Jaya 站 / Near LRT or KTM Subang Jaya station)


工作职责 / What You'll Be Doing
  • 处理客户的来电、外呼及电邮,提供准确及时的信息, 包括与旅行及航空相关的咨询

    Handle inbound and outbound calls and emails, providing accurate and timely information, including enquiries related to travel and airlines.
  • 以专业且具同理心的方式回应客户的询问与投诉

    Respond to customer inquiries and complaints in a professional and empathetic manner.
  • 识别客户需求并提供解决方案,或将复杂问题升级至相关部门

    Identify customer needs and provide solutions, or escalate complex issues to the relevant team.
  • 维护客户互动记录,并根据需要进行跟进

    Maintain detailed records of customer interactions and follow up as required.
  • 通过反馈流程和程序,协助团队持续改进

    Participate in continuous improvement by providing feedback on processes and procedures.
  • 积极参与团队会议与培训,不断提升技能

    Actively participate in team meetings and training sessions to enhance your skills.

我们在寻找的人才 / What We're Looking For
  • 精通中文及英文,具备良好的沟通能力

    Proficient in Mandarin and English to effectively communicate with Mandarin-speaking clients and handle English-based communications as required.
  • 有客户服务或呼叫中心工作经验者优先(欢迎无经验申请)

    Previous customer service or call center experience preferred (fresh graduates welcome).
  • 具备良好的问题解决与批判性思维能力

    Strong problem-solving and critical thinking abilities.
  • 热衷于提供卓越客户体验,并真诚帮助他人

    Commitment to delivering exceptional customer service with a genuine desire to help others.
  • 能适应快节奏的工作环境,并具备团队合作精神

    Ability to work effectively in a fast-paced environment and adapt to changing priorities.
  • 学历要求:SPM, UEC, O-Level 或以上

    Minimum qualification: SPM, UEC, O-Level or higher.
  • 工作时间:24/7 轮班制 – 每周工作 5 天

    Work schedule: 24/7 shift rotation – 5 working days per week.

我们提供的福利 / What We Offer
  • 竞争力薪资 / Competitive Salary
  • 综合医疗与牙科保险 / Comprehensive medical & dental coverage
  • 优厚的年假与病假 / Generous annual and sick leave entitlements
  • 职业晋升与培训机会 / Career advancement and skills training opportunities
  • 协作与支持的团队文化 / Collaborative and supportive team culture
  • 现代化办公环境 / Modern and well-equipped office facilities
  • EPF, SOCSO
  • 企业员工优惠 / Corporate discounts

在 IGT Solutions,我们相信员工是成功的核心。加入我们,您不仅能收获一份工作,更能收获成长与发展的平台。

At IGT Solutions, we believe our people are the core of our success. Join us for not just a job, but a platform for growth and career development.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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