Sales Manager

2 days ago

Petaling Jaya, Selangor, Malaysia Armada Petaling Jaya Full time 60,000 - 80,000 per year

KEY TASK

  • Develops and implements sales strategies to increase catering events, maximize revenues, and promote a positive facility image.
  • Uses the S&C IDB system to create new profiles, block venues, and create Banquet Event Orders.
  • Prepares daily sales reports, revenue & forecast via S&C in IDB System.
  • Monitors room revenue, status, availability, room occupancy, and average room rate via PMS IDB system.
  • Implements strategies including direct and/or telephone sales, direct marketing communications, advertising, special event promotions, and community & municipal relations.
  • Conducts periodic market research to revise current collateral and for fiscal and operational analysis.

Banquet Operations and Service Functions

  • Manages all initial Banquet operations and banquet service functions in the hotel.
  • Supervises Banquet service personnel to ensure member and guest satisfaction through proper food and beverage service and presentation.
  • Builds relationships with hotels, convention contacts, special event groups, wedding organizations, civic organizations, etc. to promote special events.
  • Develops and organizes all group events, special events, and manages communication between departments.
  • Ensures all employees, especially customer contact personnel, fully understand all pertinent details to maximize customer satisfaction.

Personal Functions and Recommendations

  • Works with the Chef and others to schedule/coordinate personnel requirements for private functions.
  • Develops detailed plans for each catered event in conjunction with the hotel's function committee.
  • Holds pre-function meetings with servers to ensure smooth, efficient service.
  • Assists in the preparation of the marketing plan and annual budget to increase the profitability of the banquet operation.
  • Conducts after-event evaluations to improve the quality and efficiency of banquet functions.
  • Resolves guest complaints to ensure guest satisfaction.

Adhoc Functions:

  • Conducts daily sales calls and arranges for site inspection trips to the hotel.
  • Participates in sales calls with members of the sales team to acquire new business or close on business deals.
  • Follows up on all business leads within 24 hours to the client.

REQUIREMENT

  • Graduates with at least a Professional Certificates in Sales, Diploma or Bachelor's Degree in Hospitality studies, Sales & Marketing, Event Management, or Business Administration.
  • Preferred at least 2 years of experience in the same roles within the event company/hotel industry
  • At least 6-8 years of working experience in related events companies/ weddings/ tours/ hotels
  • Good analytical thinking and problem-solving abilities
  • Strong negotiation and communication skills
  • Proficiency in Microsoft Office, and internal ordering systems.
  • Familiar with hospitality POS/PMS systems; preferred IDB
  • Fluent in English and Bahasa, speaking and writing (Mandarin speaking is a plus point)

Job Type: Permanent

Application Question(s):

  • What is your expected monthly basic salary?
  • How much notice are you required to give your current employer?

Experience:

  • hotel rooms & events sales: 6 years (Preferred)

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