Application Support Specialist

2 days ago

Subang Jaya City Council, Malaysia Rhenus Logistics Full time

What You Can Expect:

  •  Provide Level 1 support to users within the APAC region, ensuring prompt resolution of technical issues.
  • Assist users with matters related to business applications and IT systems.
  • Manage, prioritize, and resolve support tickets in line with established SLAs, policies, and procedures.
  •  Log, escalate, and follow through on all support requests and incidents until closure.
  • Identify operational gaps and contribute ideas for continuous improvement in IT service management.
  • Act as a subject matter expert in assigned areas, offering practical solutions to business stakeholders.
  • Support training initiatives by providing input on user training needs and conducting knowledge-sharing sessions.
  • Collaborate with local, regional, and global IT teams to coordinate and deploy projects effectively.
  • Maintain and update internal knowledge base documentation for IT support
  • Take ownership of assigned projects, ensuring timely completion and quality deliverables.
  • Internalize feedback to continuously enhance work quality and performance.
  • Be available for domestic and international travel when required.
  •  Perform other related duties as assigned by the immediate superior.
     

What You Bring:

  • Minimum Higher Secondary / STPM / A-Level / Certificate / Diploma or higher in any field.
  • At least 1 year of related work experience; fresh graduates are encouraged to apply.
  • Proficient in English and local language(s), both written and verbal.
  • Fluency in Mandarin (spoken and written) is an added advantage.
  • Familiarity with incident management systems, helpdesk ticketing tools, and ITIL concepts preferred.
  • Computer literate and willing to learn user support, troubleshooting, and business applications.
  • Strong communication skills with the ability to explain technical information clearly.
  • Excellent attention to detail, time management, and ability to meet deadlines.
  • Adaptable to changing environments and dynamic business needs.
     

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