Tour Operations Executive

1 week ago

Bukit Bintang, Malaysia Miki Travel Sdn Bhd Full time 36,000 - 54,000 per year

Tour Operations Executive

Location: Menara Worldwide, Bukit Bintang, Kuala Lumpur

Apply Now:

Join Our Global Travel TeamAbout Miki Travel

With over 50 years of global experience, Miki Travel is a trusted leader in the travel industry — offering tailor-made tours, group travel, and MICE (Meetings, Incentives, Conferences & Exhibitions) services. We are committed to building long-term partnerships, embracing innovation, and providing continuous learning and career development opportunities for our employees.

Job Summary

We are looking for a dedicated and organised Tour Operations Executive to manage end-to-end travel operations — from tour confirmation to final invoicing. This role requires strong coordination with suppliers, sales teams, and international partners to ensure seamless, efficient, and accurate delivery of travel services.

Key ResponsibilitiesTour Operations

  • Manage the full tour operation process from confirmation to completion.
  • Create, update, and manage bookings, itineraries, and service orders in internal systems.
  • Ensure all services comply with operational guidelines and company standards.

Finance & Documentation

  • Prepare and review invoices, credit notes, and additional charge documents.
  • Verify supplier invoices and follow up on outstanding or pending items.

Coordination & Communication

  • Coordinate effectively with suppliers, vendors, and internal teams across multiple time zones.
  • Handle customer feedback, manage tour reports, and oversee post-tour follow-ups.
  • Support the Sales and Quotation teams to ensure smooth operational flow.

Quality Control & Process Improvement

  • Maintain accurate records, documentation, and booking information.
  • Monitor quality control data and contribute ideas for workflow improvement.

Requirements

  • Diploma or Degree in Hospitality, Tourism, or a related field.
  • 1–3 years of experience in tour operations or travel handling (fresh graduates are encouraged to apply).
  • Excellent command of English (spoken and written).
  • Strong organisational skills, attention to detail, and ability to multitask.
  • Good communication skills with a proactive, team-oriented attitude.
  • High accuracy in data entry and system handling.
  • Immediate joiners or short-notice candidates will be prioritised.

Perks & Benefits

  • Attractive salary package with performance-based incentives.
  • Transportation allowance and comprehensive medical coverage beyond statutory requirements.
  • 14 days annual leave with full EPF & SOCSO contributions.
  • Professional training, coaching, and career development opportunities.
  • Long-service awards and employee recognition programs.
  • Annual company events and festive team celebrations.
  • Prime office location in the heart of Kuala Lumpur.

Join us and be part of a global travel brand that values excellence, teamwork, and growth.

Apply now:

Job Types: Full-time, Permanent

Pay: RM3, RM4,500.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Application Question(s):

  • What is your expected salary?
  • What is your notice period like?

Education:

  • Bachelor's (Preferred)

Experience:

  • Operations : 1 year (Preferred)

Work Location: In person

  • Tour Operation Executive

    6 days ago

    Bukit Bintang, Malaysia Redang Aquatic Adventure Sdn. Bhd. Full time

    **Duties & Responsibilities**: - Ability to plan and develop corporate travel itineraries or programs. - Ensuring the compliances of relevant travel policies and procedures. - Able to maintain trustworthy relationships with company's business service providers. - Organising travel operations including reservations, transportation venue and payments...

  • Tour Operations Sales Manager

    1 week ago

    Bukit Bintang, Malaysia Miki Travel Sdn Bhd Full time 108,000 - 156,000 per year

    Location: Bukit Bintang, Kuala LumpurDepartment: Sales / Tour OperationsJob Type: Full-time, PermanentRole OverviewWe are seeking a highly experienced and results-oriented Sales Manager to lead our sales initiatives and strengthen our global tour operations network. This role requires a strong background in travel sales, destination management, and client...

  • Operations Executive, Asia Global Service

    2 weeks ago

    Bukit Bintang, Malaysia Miki Travel Sdn Bhd Full time

    **Position**: Tour Operations Executive **Location**: Menara Worldwide, Bukit Bintang, Kuala Lumpur **About Miki Travel**: With over 50 years of global experience, **Miki Travel** is a trusted name in travel services, offering tailor-made and package tours as well as MICE solutions. We focus on strong partnerships, innovative technology, and employee...

  • Operations Executive, Asia Global Service

    4 days ago

    Bukit Bintang, Malaysia Miki Travel Sdn Bhd Full time

    Position: Tour Operations ExecutiveLocation: Menara Worldwide, Bukit Bintang, Kuala LumpurAbout Miki TravelWith over 50 years of global experience, Miki Travel is a trusted name in the travel industry, offering tailor-made and group tours, as well as MICE (Meetings, Incentives, Conferences & Exhibitions) solutions. We are committed to building strong...

  • Operations Executive, Asia Global Service

    2 days ago

    Bukit Bintang, Malaysia Miki Travel Sdn Bhd Full time

    **Position: Tour Operations Executive** **Location**: Menara Worldwide, Bukit Bintang, Kuala Lumpur **Company Overview** Miki Travel is a globally recognized travel service provider with over 50 years of industry expertise. We offer a full range of travel solutions including tailor-made and package tours, as well as MICE services across a wide array of...

  • Operations Executive, Asia Global Service

    2 weeks ago

    Bukit Bintang, Malaysia Miki Travel Sdn Bhd Full time

    **Company Description** Miki Travel is a leading travel service provider, with a wealth of over 50 years of experience and expertise in providing a full range of travel products across the globe. We supply our travel agent partners across Asia with tailor-made and package tours, MICE services in a host of worldwide destinations, all backed by expert teams...

  • Sales Manager

    2 weeks ago

    Bukit Bintang, Malaysia Miki Travel Sdn Bhd Full time

    **Position: Tour Operations & Business Development Manager** **Overview**: **Key Responsibilities**: - Manage tour operations across global destinations, ensuring smooth execution and high service standards. - Acquire new business opportunities and grow the client base to meet sales targets. - Build and maintain a strong customer database through new leads...

  • Customer Support

    2 days ago

    Bukit Bintang, Malaysia Miki Travel Sdn Bhd Full time

    **Position: Customer Service Executive - Mandarin Speaking (24/7 Call Centre)** **Location**: Kuala Lumpur, Malaysia **Job Overview** We are seeking a dedicated and service-oriented **Customer Service Executive** to join our 24/7 global support team. This role involves providing real-time assistance to tour leaders and clients worldwide, ensuring timely...

  • Sales Manager

    2 days ago

    Bukit Bintang, Malaysia Miki Travel Sdn Bhd Full time

    **Job Overview** We are looking for an experienced and results-driven **Tour Operations & Business Development Manager** to lead and manage tour operations across global destinations, while actively driving business growth. This role requires a strong understanding of travel operations, a passion for delivering exceptional service, and a strategic mindset...

  • Operations Executive

    1 week ago

    Bukit Bintang, Malaysia Food Republic Malaysia Full time

    Reporting to the Branch Manager, the Senior / Operations Executive will embark on an exciting journey to be part of the Operations team. This role will provide learning opportunities for an individual in management of a food atrium, from the exterior facade to the internal hygiene and inventory control. Your primary role includes (but not limited to): -...