Customer Service Executive

3 days ago

Bandar Puchong Jaya, Selangor, Malaysia Tri e Marketing Sdn Bhd Full time 40,000 - 60,000 per year

Job Responsibilities:

  • Efficiently handle a high volume of inbound and outbound communications, including calls, emails, and other inquiries, in a professional and timely manner.
  • Investigate, troubleshoot, and resolve customer complaints and complex issues with a solution-oriented approach, ensuring a high level of customer satisfaction.
  • Adhere to escalation procedures and produce situation corrective actions.
  • Ensure all follow-ups are done on a timely manner.
  • Collaborate effectively with internal teams and external vendors to resolve customer issues and ensure a seamless end-to-end customer experience.
  • Liaising with customers & functional departments on delivery and report generation.

Qualifications:

  • Possess at least a Diploma or Bachelor's Degree in Business, Communications, or a related field.

Job Requirements:

  • Minimum of 2-4 years of experience in a customer-facing role.
  • Strong verbal and written communication skills in English.  Proficiency in Mandarin will be a distinct advantage for handling specific customer segments.
  • Has strong attention to detail, with excellent organizational skills and a commitment to accuracy in all data entry and documentation.
  • Ability to work independently, manage time effectively, and uphold high standards of punctuality and responsibility.
  • A positive, collaborative attitude with a willingness to learn and work effectively within cross-functional teams.

Other Benefits:

  • Staff Discounts.
  • Career Growth Opportunities.
  • A supportive and inclusive work culture.
  • Comprehensive benefits package (e.g., EPF, SOCSO, Medical Coverage).

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