Operations Manager Technology

4 days ago

Klang, Selangor, Malaysia Tally Full time

Job Scope

Leadership & Strategy


• Provide strong and inspiring leadership to drive operational efficiency, productivity, and organizational excellence.


• Establish, review, and develop policies, SOPs, and operational strategies across all departments.


• Support HODs in setting departmental goals, KPIs, and performance standards.


• Work closely with the Directors to align operations with company values, mission, and strategic plans.


• Identify operational challenges and implement process improvements to increase efficiency and reduce costs.

Technical & IT Operations


• Oversee and monitor server storage systems, data backups, and IT infrastructure, ensuring stability and compliance.


• Liaise with IT service providers and technical teams to resolve issues, optimize performance, and maintain data integrity.


• Ensure regular technical performance reviews, maintenance schedules, and system upgrade planning.

Warehouse & Logistics Management


• Manage inventory control, warehouse operations, transportation, and logistics processes.


• Supervise receiving, storage, distribution, and maintenance operations, ensuring accuracy and efficiency.


• Monitor stock movement, minimize discrepancies, and optimize space utilization.


• Implement best practices for warehouse safety, security, and workflow optimization.

Sales Operations & Team Leadership


• Lead and supervise the operations and sales teams, ensuring delivery of key operational metrics and sales targets.


• Proactively maintain engagement with key client contacts in line with client expectations.


• Monitor salesperson activities, including daily/weekly/monthly sales planning, collection tracking, and sell-through reporting.


• Provide guidance and support to ensure alignment between sales performance and company objectives.

Compliance & Reporting


• Oversee budgeting, reporting, planning, and auditing activities for selected departments.


• Ensure all legal and regulatory documents (supplier agreements, customer credit forms, etc.) are filed and compliant.


• Monitor and evaluate operational performance in alignment with ISO standards, KPIs, and SOP timelines.


• Lead regular management meetings to review progress and coordinate cross departmental communication.

Requirement


• Minimum 5–8 years of experience in operations management, with exposure to technical and warehouse environments.


• Understanding of IT infrastructure, server storage systems, and backup solutions.


• Proven experience in inventory, logistics, and warehouse management.


• Demonstrated ability to lead cross-functional teams and deliver measurable results.


• Excellent analytical, problem-solving, and organizational skills.


• Knowledge of ISO standards, RMA processes, and operational compliance is an advantage.


• Willingness to work onsite in Klang and travel occasionally to other branches.

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