Customer Service Officer

2 weeks ago

Shah Alam, Selangor, Malaysia Dormez Fabrication Sdn Bhd Full time 33,600 per year

Job Description

  • Address customer inquiries related to products, orders, and delivery status via online channels such as live chat.
  • Manage customer complaints and ensure appropriate follow-up actions are taken.
  • Evaluate and authorize return and refund requests from all e-commerce platforms as per customer requirements.
  • Oversee and track the procedures for returns and refunds.
  • Offer detailed information about our products and services to customers.
  • Support the Operations Team in communicating with customers regarding any issues or feedback.
  • Fulfill customer needs and expectations effectively.
  • Assist with offline sales activities.
  • Collaborate closely with the warehouse and logistics teams to guarantee daily order fulfillment.
  • Recognize and report recurring issues related to products or courier services.
  • Exhibit a high standard of professionalism, friendliness, and composure in customer interactions, demonstrating the ability to understand and address customer needs.

Job Requirements

  • A Diploma / bachelor's degree in Marketing, Business Administration, Communications, or a similar discipline.
  • Demonstrated experience in a customer service position, with a solid grasp of marketing concepts and methodologies.
  • Skilled in using marketing software and tools (such as Google Analytics, CRM systems, and email marketing platforms).
  • Strong communication, interpersonal, and organizational abilities.
  • Innovative thinker with robust problem-solving skills.

Job Type: Full-time

Pay: RM2, RM2,800.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Work Location: In person

  • Malaysia - IT Service Desk Analyst

    2 days ago

    Shah Alam, Selangor, Malaysia Inchcape Shipping Service Full time 40,000 - 80,000 per year

    Who we are?At Inchcape Shipping Services, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our...

  • Malaysia - Regional Service Centre, Executive

    2 days ago

    Shah Alam, Selangor, Malaysia Inchcape Shipping Service Full time 40,000 - 60,000 per year

    Who are Inchcape?At Inchcape, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.Inchcape combines its worldwide infrastructure with local expertise through our global network...

  • Customer Service

    2 weeks ago

    Shah Alam, Selangor, Malaysia Blue Box Cold Chain Sdn Bhd Full time 30,000 - 40,000 per year

    About the role Blue Box Cold Chain Sdn Bhd is seeking an experienced and customer-focused Customer Service Representative to join our team in Shah Alam, Selangor. This full-time role will involve providing high-quality support to our Mandarin-speaking customers, ensuring their needs are met efficiently and effectively.What you'll be doingHandle customer...

  • Customer Relations Assistant

    2 weeks ago

    Shah Alam, Selangor, Malaysia Bright Property Service (M) Sdn Bhd Full time 24,000 - 36,000 per year

    This Project is located at Lake Point Club, Setia Alam Impian, Shah AlamKey Responsibilities:1. Customer Relations & Frontline SupportServe as the first point of contact for walk-in, phone, and online inquiries.Provide professional, friendly service to clients and members.Handle customer feedback and resolve issues promptly to ensure high satisfaction.2....

  • Customer Service Assistant

    2 weeks ago

    Shah Alam, Selangor, Malaysia KHATAM FESTIVE APPAREL SDN BHD Full time 20,000 - 24,000 per year

    Job SummaryWe are looking for a Customer Service Assistant who is friendly, confident, and willing to learn. The role involves helping customers with their questions, feedback, or issues through email, social media, or phone. If you enjoy communicating with people and have basic computer skills, this job is a great fit for you.Job DescriptionProvide friendly...

  • Admin and Customer service

    2 days ago

    Shah Alam, Selangor, Malaysia SONIC HUB SDN BHD Full time 3,000 - 6,000 per year

    What you'll be doingHandling a wide range of administrative tasks, including data entry, filing, and document managementExperience with CRM / ERP / WMS would be an advantageAttend to customer inquiries via phone, email, or WhatsApp.Coordinate with warehouse/logistics teams to ensure orders are processed and delivered smoothly.Customer complaints or queries...

  • Customer Service Intern

    2 weeks ago

    Shah Alam, Selangor, Malaysia RTX Full time 20,000 - 25,000 per year

    Date Posted: Country:MalaysiaLocation:Hamilton Sundstrand Customer Support Centre (M) Sdn Bhd, No 9, Lengkuk Keluli 2, Bukit Rajah Industrial Estate, 41050 Klang, Selangor, MalaysiaPosition Role Type:UnspecifiedResponsibilities:Provide support to customer service team as requested to ensure prompt and efficient resolution customer request.Accurately update...

  • Land Transport, Customer Service Officer

    2 days ago

    Shah Alam, Selangor, Malaysia Versatile Creation Full time 30,000 - 60,000 per year

    Job Summary:Responsible to ensure the collection and delivery of items in accordance with company standards. It necessitates the safe handling of cargo and adherence to service level agreements in line with company policies and customer expectations.Job Responsibilities:Load shipments in good and safe handling manner in the truck for delivery to meet the...

  • Internship (Customer Service)

    2 days ago

    Shah Alam, Selangor, Malaysia NIRVANA MEMORIAL PARK (SHAH ALAM) SDN BHD Full time 10,000 - 20,000 per year

    Job DescriptionAssist in responding to customer inquiries via WhatsApp's and walk-in.Provide on-ground assistance during interment and memorial events.Help coordinate with families and guide them through procedures.Perform basic administrative duties such as data entry and form filing.Support customer queries and direct them to appropriate personnel when...

  • Customer Service Executive

    2 days ago

    Shah Alam, Selangor, Malaysia Neusoft Full time 15,000 - 25,000 per year

    Work Description:1) Website operation consultation, answer and guide consumers in various operations of platformaccount, such as account registration, how to place and track order, cancellation, payment, buyerreviews, Buyer & Seller dispute, refund/return etc. And all the inquiries regarding logistics delivery,customs clearance status, marketing campaigns...