Sales Operations Officer

6 days ago

Penang, Malaysia Arrow Electronics Full time
Position:Sales Operations OfficerJob Description:

Principal Accountabilities
● Responsible for the day-to-day sales support and customer service activities for assigned accounts with primarily indirect sales. Performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrow's internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers. Demonstrates a proactive approach and sense of urgency on our customers' behalf, anticipates our customers' requirements and communicates efforts in a timely and effective.
● Order Processing: processes routine/ smaller customer orders accurately and timely by reviewing PO's for accuracy, freight terms, transportation, pricing, technical specifications, part numbers and any other unique customer requirements. Resolve discrepancies with the customer prior to order entry; enter sales orders into the Arrow ERP system working with shared services teams to resolve any complex issues. Review backlog report throughout to determine how to fulfill orders most effectively while balancing product cost, customer delivery expectations and vendor availability.
● Customers Service and Service Requests: Meets customer service agreements established in SOW. Respond quickly ad professionally to customer requests for information relative to orders and RMA's requests for confirmations/invoices, credit status, expediting or shipping requirements. Documents all customer requests for product returns or maintenance cancellations in an Oracle ERP system. Obtains all related facts and makes the decision to accept or reject based on established guidelines. 
●Backlog Management, Billing and Resolution of vendor Invoice Discrepancies and Claims: Maintain control of the open backlog of orders, service requests and RMA's from entry through billing. From ongoing reviews of open orders and SRs/RMAs determine if the vendors have shipped, entitled and or billed the order or return. Research and resolve vendor invoice variances caused by price, quantity, goods/services receipts, freight and tax cde discrepancies.
● May manage customer quotes activities in line with customer specific strategies, quoting processes, and order management.

Job Complexity
● Has developed knowledge and skills through formal training or considerable work experience
● Entry level often for those with work experience in the skill area
● Works within established procedures with a moderate degree of supervision
● Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions

Experience / Education
Typically requires a 2 year degree and 2–4 years of experience or High school graduate with equivalent related experience. May require specific certifications.

Location:MY-Penang, Malaysia (Jalan Sultan Ahmad Shah)Time Type:Full timeJob Category:Business Support

  • Sales Operations Officer

    4 days ago

    Penang, Malaysia Arrow Components Full time

    PositionSales Operations OfficerJob DescriptionPrincipal AccountabilitiesResponsible for the day-to-day sales support and customer service activities for assigned accounts with primarily indirect sales. Performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational...

  • Sales Operations Officer

    4 days ago

    Penang, Malaysia Arrow Electronics Full time

    Position:Sales Operations OfficerJob Description:Principal Accountabilities Responsible for the day-to-day sales support and customer service activities for assigned accounts with primarily indirect sales. Performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate...

  • Sales Operations Officer

    6 days ago

    Penang, Malaysia Arrow Full time

    Position:Sales Operations OfficerJob Description:What You'll Be DoingProcess quotation and provide customer support to new and current business.Collaborate closely with Sales and adhere to quote strategies to win new business.Provide accurate and competitive pricing to meet branch target percentage.Gathering of marketing information regarding customers,...

  • Sales Operations Officer

    2 days ago

    Penang, Malaysia Arrow Electronics Full time

    Position:Sales Operations OfficerJob Description:What You'll Be DoingProcess quotation and provide customer support to new and current business.Collaborate closely with Sales and adhere to quote strategies to win new business.Provide accurate and competitive pricing to meet branch target percentage.Gathering of marketing information regarding customers,...

  • Sales Operation Analyst

    1 week ago

    Penang, Malaysia INTEL Full time

    Manages sales operation process, help sales organization to run effectively and efficiently. Refine business processes and make systematic enhancements by resolving operational inconsistencies and bottlenecks. Primary responsibilities include but are not limited to: - Responsible for creating reports and dashboards, providing ad-hoc analytical support and...

  • Sales Operation Officer

    2 days ago

    Penang Island, Penang, Malaysia Hudson Singapore Full time

    Job Description:What You'll Be DoingProcess quotations and provide customer support to new and existing businesses.Collaborate closely with Sales and adhere to quote strategies to win new business.Provide accurate and competitive pricing to meet branch target percentage.Gathering of marketing information regarding customers, competitors and...

  • Airport Operation Officer

    1 week ago

    Penang, Malaysia CHINA SOUTHERN AIRLINES (PENANG BRANCH) Full time 40,000 - 80,000 per year

    About the role This is an exciting opportunity to join the dynamic team at China Southern Airlines (Penang Branch) as an Airport Operation Officer. In this full-time position based in Penang, you will play a crucial role in ensuring the smooth and efficient operation of the airport and our airline services. Your work will directly contribute to the overall...

  • Sales & Operations Manager (Northern Region)

    1 week ago

    Penang, Malaysia TGV CINEMAS SDN BHD Full time

    As a Sales & Operations Manager, you will lead and oversee multiple cinema locations, ensuring operational excellence, strong financial performance, and an outstanding customer experience. Your leadership will shape the success of our cinema teams and contribute to TGV's position as Malaysia's leading entertainment destination. This is a dynamic opportunity...

  • Sales Operations Analyst

    2 weeks ago

    Penang, Malaysia Emerson Full time 80,000 - 120,000 per year

    Job DescriptionBecome an integral part of creating an amazing sales execution experience that accelerates revenue & customer success by joining the Sales Operations team as a Sales Operations Process Manager.You will be responsible for the planning, monitoring and improving our critical processes and tools like account planning, demand generation &...

  • Sales Operations Manager

    2 days ago

    Penang, Malaysia Arrow Electronics Full time

    Position:Sales Operations ManagerJob Description:What You'll Be DoingManages and oversees the processing of sales orders ensuring accurate receipt and booking, tracking sales shipments, delivery, billing and backlog activities, providing internal sales reports, responding to inquiries regarding status of orders and resolves customer order difficulties....