中文 Customer Service

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia TDCX Malaysia Full time 40,000 - 60,000 per year

Job description:

  • Identify and escalate issues appropriately.
  • 5-day work week with 24/7 rotational shifts
  • Are able to work on-site for the first 3 months (training & probation)
  • WFH option provided
  • Prefer live chat communication only — no phone calls, just meaningful digital interactions
  • Ability to work independently, especially when working from home
  • At least one year of customer service experience in call center setting
  • Candidates from diverse educational backgrounds are welcome — training will be provided

What is your mission?

  • Provide excellent support experience to customers via all relevant communication channels.
  • Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
  • Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
  • Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
  • Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
  • Build sustainable relationships and engage customers by taking the extra mile
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Requirements

  • Proficient in Mandarin and average English.
  • Minimum with 1 years of working experience in the related field is required for this position.
  • Possesses strong time management skills and motivated to exceed expectations.
  • Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
  • Must be a strong communicator, with an emphasis on effective listening and empathizing with customers.
  • Respond to and manage client inquiries through email and live chat.

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