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Inside Sales Representative

2 weeks ago

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Responsibilities

1.   Partner Program Management & Tracking

  • Responsibility: Own the administration and tracking of the product partner program from launch to closure.

  • Key Activities:

  • Maintain the master list of targeted, notified, and enrolled partners.

  • Track key performance indicators (KPIs) for the program, such as the number of opportunities created, conversion rates and program closure status.
  • Generate regular progress reports on program performance for the Product Manager.
  • Act as the first point of contact for partner inquiries regarding program enrolment and status.

2.   Vendor & Inventory Coordination

  • Responsibility: Manage the vendor quotation and procurement process to ensure timely product availability.

  • Key Activities:

  • Obtain final quotations from vendors

  • Liaise with the Order Processing team to generate Purchase Orders (POs) and ensure accurate issuance to vendors.
  • Proactively track shipment ETAs and communicate potential delays to relevant internal.
  • Assist in maintaining basic stock-level visibility and alerting the Product Manager of low inventory or restocking needs.

3.   Sales & Deal Support

  • Responsibility: Support the sales cycle by facilitating deal registration, discounting, and accurate quotation preparation.

  • Key Activities:

  • Deal Registration: Assist the Product Manager in processing and submitting deal registrations through the partner portal or email to vendors.

  • Discount Management: Liaise with vendors to secure and document approved discounts for specific deals.
  • Quotation Preparation: Draft and prepare accurate customer quotations based on finalized pricing, discounts, and product configurations for Product Manager review and approval.

4.   Operational Issue Resolution

  • Responsibility: Serve as a first-line responder for product-related operational issues, triaging problems and escalating when necessary.

  • Key Activities:

  • Monitor incoming operational issues from partners, customers or internal teams.

  • Triage issues by gathering initial information, documenting the problem and assessing urgency/impact.
  • Resolve straightforward issues directly and escalate complex or high-impact problems to the Product Manager with a clear summary and context.

Requirements:

  • A Bachelor's degree in Business, Marketing, Communications, Information Systems or a related field.
  • Experience (1-2 years): Any prior experience in a coordinated, fast-paced environment is valuable.
  • Exceptional Organizational Skills: Proven ability to manage multiple tasks and projects simultaneously without letting details slip. This is the core of the role.
  • Communication Skills: Strong written and verbal communication skills. Must be able to correspond professionally with vendors, internal teams, and partners, and document processes clearly.
  • Basic proficiency with data. This includes the ability to work with spreadsheets (Excel/Google Sheets) to track progress, create simple reports, and use filters and basic formulas