Customer Service Representative

12 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Private Advertiser Full time

Company Overview

The firm is a boutique Australian-based law firm dedicated to delivering efficient and high-quality legal services. Founded by experienced professionals, it aims to enhance the traditional law firm model while maintaining honesty, diligence, and professionalism.

Job Description

The successful candidate will be a responsible, professional, and service-oriented Customer Service Representative working fully remotely. This role involves client communication (particularly with Mandarin-speaking clients), administrative support and follow-up tasks.

Responsibilities:

  • Answer incoming calls professionally and assist clients with enquiries
  • Communicate confidently with Mandarin-speaking clients (Mandarin proficiency is mandatory)
  • Handle documentation, email correspondence, and administrative tasks with accuracy
  • Assist with preparing documents, organising case files, and following lawyer instructions
  • Conduct client follow-ups and provide updates to the legal team
  • Support file management, data entry, and general administrative duties
  • Assist with basic marketing-related tasks (if required)
  • Ensure a professional and positive client experience at all times

Working Hours & Arrangement:

  • Fully remote position
  • 5 working days per week

  • Working hours follow Australian business hours:

  • Malaysia time: 6:00 am – 2:30 pm (non-DST)

  • Malaysia time: 7:00 am – 3:30 pm (during Australian DST)
  • Laptop and necessary equipment provided
  • Independent Contractor role (contractor manages own EPF/SOCSO/taxes)

Requirements:

  • Fluent in Mandarin (spoken & written)
  • Strong communication and customer service skills
  • Well-organised, detail-oriented, and able to work independently
  • Experience in customer service or sales preferred
  • Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable using other common tools such as PDF editors, Zoom, Teams, and WeChat
  • Basic legal/admin experience or willingness to learn paralegal tasks is an advantage
  • Ability to handle sensitive information with professionalism and confidentiality

Submit your application to following the instructions below:

  • Resume should be in PDF format limited to a maximum of 2 pages.
  • Cover letter is not required.
  • Email header should be titled "AU_[your full name]"

Only shortlisted candidates will be contacted for an interview.

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