Aftersales Manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia carmine Full time 30,000 - 40,000 per year

Are you passionate about cars, customer satisfaction, and leading a strong service team? We're looking for a dynamic, hands-on Aftersales Manager to lead our service operations and deliver top-notch aftersales experiences to every customer.

If you're an energetic leader with a passion for service excellence — this is your chance to make a real impact

Location: Gombak, KL (Nearby KL Traders Square)

Job Type: Full-Time

Salary Range: RM 3,000 – RM4,000 (Salary adjusted based on experience)

What You'll Do

  • Lead & Motivate: Manage the service team, set performance goals, and inspire everyone to deliver quality results.
  • Customer Experience: Ensure every customer receives excellent service, handle feedback proactively, and build long-term relationships.
  • Operational Excellence: Oversee daily service operations, monitor KPIs, and continuously improve efficiency and workflow.
  • Team Development: Recruit, train, and develop technicians and service advisors to reach their full potential.
  • Performance & Profitability: Manage service revenue, control costs, and maximize profitability.
  • Process Improvement: Identify opportunities to enhance service quality, speed, and customer convenience.
  • Compliance & Quality: Maintain safety, quality, and compliance standards across all service activities.
  • Market Awareness: Stay up to date with industry trends and apply innovative ideas to boost competitiveness.

What We're Looking For

  • Experience: Minimum 8 years in automotive aftersales/service operations, including 2+ years in a leadership role.
  • Leadership Flair: Proven ability to lead, coach, and motivate high-performing service teams.
  • Customer-Focused: Strong track record in customer satisfaction and loyalty-building.
  • Communication: Fluent in English & Malay (Mandarin is a plus).
  • Analytical & Business Mindset: Able to analyze service data, optimize processes, and drive profitability.
  • Tech-Savvy: Comfortable using Microsoft Office and digital service management tools.
  • Automotive Passion: You understand service center operations and love improving service standards.

Why Join Us?

  • Energetic and growth-focused work culture
  • Career advancement opportunities
  • Performance-based rewards and recognition
  • Supportive management and teamwork environment

If you're ready to take charge and lead a service team to success — apply now and be part of our journey

Job Type: Full-time

Pay: RM3, RM4,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

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