E-Commerce Executive

1 day ago

Kota Damansara Selangor, Malaysia CG Computers Sdn Bhd Full time 40,000 - 60,000 per year

Job Summary:

We are seeking a detail-oriented and tech-savvy E-Commerce Executive to support and grow our online business across platforms like Shopee, Lazada, TikTok Shop,and our own website. The successful candidate will be responsible for managing product listings, optimising content, executing campaigns, and ensuring smooth day-to-day operations across digital marketplaces.

Job Responsibilities:

Platform & Product Management

  • Manage product uploads, listings, and updates on Shopee, Lazada, TikTok Shop, and the company website.
  • Ensure accurate product content, pricing, inventory, images, and keywords.
  • Coordinate promotions, campaigns, and flash sales with platform account managers.

Order & Fulfilment Coordination

  • Monitor and manage daily order processing, cancellations, and returns.
  • Work closely with Logistics/Warehouse teams to ensure timely and accurate deliveries.
  • Liaise with customer service for order-related inquiries and feedback.

Campaign Execution & Merchandising

  • Plan and execute campaigns in line with platform sales events (e.g., 9.9, 11.11, Raya sales).
  • Optimize store layout, banners, and landing pages to increase engagement and conversions.
  • Track voucher usage, campaign ROI, and customer engagement metrics.

Analytics & Reporting

  • Track store performance, sales data, product performance, and conversion rates.
  • Prepare weekly/monthly reports and suggest improvements based on platform analytics.
  • Monitor competitor activities and price benchmarking.

Digital Marketing Support

  • Assist in paid advertising campaigns (Google, Meta, TikTok) to drive traffic and conversions.
  • Support content planning for social media and email marketing.
  • Coordinate influencer/KOL collaborations, where applicable.

Requirements:

  • At least a Diploma/Degree in E-commerce, Marketing, Business Administration, or related field.
  • Preferably 1–3 years of experience in an E-commerce operations or marketplace management role in Malaysia.
  • Familiarity with major Malaysian e-commerce platforms: Shopee, Lazada, TikTok Shop, etc.
  • Proficient in Microsoft Excel and Google Workspace.
  • Analytical mindset and strong attention to detail.
  • Able to work independently and manage multiple deadlines.
  • Ability to work under pressure and fast-paced environment.

Nice to Have:

  • Experience with Shopify, WooCommerce, or other e-commerce CMS platforms.
  • Basic graphic editing (Canva, Photoshop).
  • Fluent in Bahasa Malaysia, English, and/or Mandarin is a plus.

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