Client Operations Executive

2 days ago

Bandar Sunway Selangor, Malaysia Sunway Healthcare Group Full time 40,000 - 60,000 per year
  • Intake & Customer Engagement: Serve as the first point of contact for customer inquiries (calls, WhatsApp, emails); understand the nature of each request with sensitivity and clarity.
  • Needs Assessment: Identify the type of service required (nursing, physiotherapy, doctor visits, etc.) and ask relevant questions to assess urgency and fit.
  • Matching & Coordination: Match incoming care requests with the right practitioner(s) based on skills, availability, and geography. This involves operational thinking and scheduling.
  • Scheduling & Dispatch: Maintain accurate appointment schedules and coordinate practitioner dispatch to homes.
  • Billing & Payment Coordination: Prepare service quotes, issue invoices, and follow up on payments.
  • Service Monitoring: Track service delivery, gather feedback, and flag issues proactively.
  • Internal Coordination: Liaise with practitioners to confirm availability, resolve scheduling conflicts, and update capacity trackers.

Job Requirement

  • At least a Degree holder in any field; Preferably in Medical/Healthcare courses
  • Minimum 2 years working experiences; Preferably from medical/healthcare setting (Fresh Graduates are also welcomed to apply)
  • Able to speak in Mandarin language as this role need to handle Mandarin-speaking patients
  • Knowledge in medical terminology is an added advantage
  • Excellent verbal and written communication skills
  • Excellent organizational and multitasking abilities
  • Normal office hours (Mon - Fri) 830am - 530pm, location will be based in Sunway Geo Avenue, Bandar Sunway

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