Assistant Manager, Service

Embark on a career at CARSOME, where our vision is to create the most trusted vehicle ownership ecosystem driven by technology and data. Join us in our mission to deliver unparalleled peace of mind to customers throughout their pre-owned vehicle ownership journey. At CARSOME, we are guided by values that prioritize our customers, encourage collaborative problem-solving, strive for continuous improvement, and foster bold yet thoughtful innovation. We're committed to efficient, humble leadership and taking ownership in our roles, always aiming to positively impact our employees, customers, and community.

• Support the Service Manager in ensuring workshop compliance with After Sales Operating Standard (ASOS) & Workshop SOP.

• Assist in managing technical, Extended Warranty Program (EWP), inventory & manpower-related matters.

• Coordinate daily workshop operations and Service Centre activities (i.e. reception, job allocation, repair/servicing & delivery) to maintain efficient workflow.

• Monitor and support workshop and service staff performance, providing feedback to the Manager.

• Apply Plan, Do, Check & Action (PDCA) on processes to improve daily WIP rates and reduce bottlenecks.

• Ensure timely and accurate submission of required reports to the After Sales Department.

• Assist in attending to OSH-related matters, reporting to the Manager & DOSH, and supporting corrective and preventive actions (CAPA).

• Help monitor and maintain workshop equipment to ensure functionality, licensing, and scheduled maintenance.

• Conduct monthly parts cycle counts, support annual stock count, and ensure inventory accuracy.

• Support contract renewals, license updates, and related administrative tasks.

• Assist in maintaining EWP claim processes in line with SOP.

• Stay updated on technical developments to improve technician productivity and "Fix It Right the First Time" performance.

• Coordinate with staff to ensure cleanliness, facility upkeep, and waste disposal compliance with regulations.

• Conduct and document safety induction training and toolbox briefings (bi-weekly).

• Assist with internal audits as required.

• Support financial monitoring of the workshop, including debtor payment follow-up, daily cash banking, and reporting bad debts to the Manager.

• Provide training, coaching, and guidance to staff on processes, safety procedures, and job skills.

• Motivate and support team members to achieve goals, fostering a positive and productive environment.

• Identify training needs and recommend development programs for staff.

• Act as a point of reference for service, inventory, and product knowledge in support of both employees and customers.

• Support the achievement of company-set CS targets and assist in handling customer complaints in line with company procedures.

• Help strengthen the service brand image by building rapport and strong customer relationships.

• Carry out other tasks and responsibilities as assigned by the Service Manager.

• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Mechanical/Automotive or equivalent.

• Minimum 3 years of experience in Aftersales operations (experience in a supervisory role preferred).

• Strong problem-solving skills with the ability to handle practical issues in dynamic situations.

• Able to interpret and execute written, oral, and diagrammatic instructions.

• Good interpersonal and communication skills.

• Self-motivated, results-driven, and able to work both independently and in a team.

• Strong organizational skills with the ability to prioritize and delegate tasks effectively.