Operations Assistant, Sea Freight Export, PEN

2 weeks ago

Bayan Lepas, Penang, Malaysia DSV Air & Sea Sdn. Bhd. Full time 40,000 - 60,000 per year

Key Tasks


• Respond and coordinate to enquiry, booking(s) shipment arrangement and documents request on Seafreight shipment from external and internal stakeholders via email, telephones as required.


• Update all required systems – internal/external with correct and required shipment date on timely manner


• Timely creation, submission, follow-up, coordinate, communicate shipment information with stakeholders (ie: subcontractors, shipping-agents, freight forwarders, customers and overseas offices) accord ace to company's policy, procedures and SOP from booking, artage advise, costing and receipt of POD on Door delivery shipments


• Ensure all DG / Hazardous cargo documents are in place and procedures are met with approval from carrier where necessary


• To ensure on timely pickup/haulage arrangement done as per shipper's request


• To communicate with Networks, customers, inter-depts, vendors to arrange and coordinate to ensure shipments are gate in, DIC released, customs cleared and onboard as per schedule & timeline


• Ensure quotations and rate cards availability & valid prior shipment execution


• Understand and follow the SOP/Working Instruction drawn for customers to ensure services delivered as requires and meeting customers KPI


• To manage customer bookings, follow up with carrier to ensure that booking is obtained timely and correctly as per requirements and to apply the correct Service contract provided by destination office


• Responsible to notify/highlight additional service/cost involved during coordination for billing purpose


• Responsible for managing customer complaints and providing effective solutions, escalate complex or unresolved issues to Team lead or Manager as needed


• Acknowledge all incoming emails from customers/internal/external DSV offices within 2hours of receipt to ensure timely communication and response


• Adherence to DSV Corporate Standard, Compliance & Governance policies


• To adhere to companys KPI ie: Webcost (7 days) / Updating milestones (24 hours) / Errors & omissions


• To handover the job to DP (change of operator code in CW1) within 3 working days prior to CY closing


• Monitor and highlight any additional costs such as Detention & Demurrage, booking cancelation fees or other surcharges, to the relevant DP to enable proper allocation and recovery of costs from the correct stakeholder


• To submit customers monthly/weekly reports (YETI/MOLEX) as per customers SOP


• To eDOC important related emails and other shipping documents/ SI provided by customer/network and vendors


• Registration of Consol creation & shipments booking into CW1 in timely manner and accurately with customer's information included – e.g. PO,SO, other reference as per SOP


• To ensure correct 64 codes are used during shipment creation

Qualifications


• Minimum 2-3 years working experience in Sea freight industry is preferred


• Educational qualifications can be compensated by working experience


• Customer centric


• Clear & courteous communication skills


• Problem solving


• Teamwork & collaboration

  • DSV / Operations Assistant, Sea freight Export

    1 day ago

    Bayan Lepas, Penang, Malaysia Agensi Pekerjaan Synergy Staffing Full time 36,000 - 46,000 per year

    Company : DSV AIR & SEA SDN BHDPosition : DSV / Operations Assistant, Sea freight ExportLocation : , Medan Rajawali, Solaria Square, 11900 Bayan Lepas, PenangKey TasksRespond and coordinate to enquiry, booking(s) shipment arrangement and documentsrequest on Seafreight shipment from external and internal stakeholders via email,telephones as required.Update...

  • Air Freight Manager

    2 weeks ago

    Bayan Lepas, Penang, Malaysia Hiredly X Full time 90,000 - 120,000 per year

    We're looking for an experiencedAir Freight Managerto lead and oversee import and export operations. The ideal candidate will have a strong understanding of customs regulations, air freight processes, and end-to-end logistics management.Key Responsibilities:Oversee and optimize daily air freight import/export operations.Develop and maintain strong...

  • Ocean Operation Import

    1 day ago

    Bayan Lepas, Penang, Malaysia Ozo Prestige Sdn. Bhd Full time 26,400 - 36,200 per year

    Immediate Vacant - Experience with logistics experience, Ocean/Sea freightCreate and manage ocean import & export documentationHandle relevant ACR (Advance Cargo Reporting) activitiesBook with Carrier as per allocationManage and confirm booking with CarrierReceive Shipper's volume forecast from Export Customer Management TeamAct in a manner which increases...

  • Export Operations Customer Support

    1 day ago

    Bayan Lepas, Penang, Malaysia Toll Group Full time 30,000 - 60,000 per year

    About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Export Compliance Specialist

    1 day ago

    Bayan Lepas, Penang, Malaysia Efinix, Inc. Full time 80,000 - 120,000 per year

    ResponsibilitiesRegulatory Analysis & Interpretation:  Interpret and apply U.S. and international export control and sanctions regulations, including the US BIS Classification, International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR).Licensing and Documentation:  Prepare, submit, and manage export license applications,...

  • Export Compliance Specialist

    1 day ago

    Bayan Lepas, Penang, Malaysia Efinix Technology (M) Sdn Bhd Full time $80,000 - $120,000 per year

    Responsibilities:Regulatory Analysis & Interpretation: Interpret and apply U.S. and international export control and sanctions regulations, including the US BIS Classification, International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR).Licensing and Documentation: Prepare, submit, and manage export license applications,...

  • Operations Executive

    1 day ago

    Bayan Lepas, Penang, Malaysia Career Wise Full time 30,000 - 40,000 per year

    Job Responsibilities: Prepare files and documents for data entry and review them for deficiencies.Obtain by requesting further data for incomplete documents and files.Enter data from source files and documents into cargo wise. Enter data by inputting in the text-based and numerical text.Respond to queries via email or call observing good email...

  • Admin Executive cum Order Processing Executive

    2 weeks ago

    Bayan Lepas, Penang, Malaysia Evatec SEA (Malaysia) Sdn Bhd Full time 30,000 - 60,000 per year

    About the role :We are seeking an experienced and organised Admin Executive cum Order Processing Executive to join our team at Evatec SEA (Malaysia) Sdn Bhd in Bayan Lepas, Penang. This full-time position will play a crucial administrative and order processing role, supporting the smooth running of our operations.Administration:Handling all administrative...

  • Logistics Operation Executive

    1 day ago

    Bayan Lepas, Penang, Malaysia Hanjin Logistics Corporation Full time 60,000 - 80,000 per year

    Job DescriptionWe are seeking a skilled and proactive logistics operation executive with a strong background in Air freight operations, and customer service to join our growing team.You will also be responsible for establishing and overseeing an operational workflow for customers.Key ResponsibilitiesSupport the sales team by preparing accurate and...

  • Export Compliance Program Manager

    1 day ago

    Bayan Lepas, Penang, Malaysia Western Digital Full time 60,000 - 120,000 per year

    Company Description At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we've been doing just that—our technology...