Customer Service Associate @ Caltex Pekan Subang

2 weeks ago


Shah Alam, Selangor, Malaysia Wirawang Sdn Bhd Full time 30,000 - 45,000 per year

Sales Support

  • Actively promote products and educate customers on promotional campaigns and product offerings within the station.
  • Proactively onboard customers onto petrol station's loyalty reward programs.
  • Promote and educate customers on station and oil company's fleet services.
  • Handle customer transactions using point of sale (POS) terminals while abiding by the company's customer service policies.
  • Resolve 1st level technical issues with related merchant support teams as and when needed.

Customer Service

  • Assist customers in resolving issues pertaining to the station's product & services.
  • Address customer inquiries and complaints professionally and efficiently.
  • Act as a point of contact between the station and head office customer support team (MYHQCSC Caltex).
  • Address customer enquiries pertaining government fuel subsidies and resolve any issues or queries pertaining to the matter.

Marketing and Event Management

  • Curate and manage station marketing materials and promotional campaigns.
  • Track, monitor and manage stock levels for the convenience store and order supplies as needed.

Health & Safety Compliance

Ensure compliance to health and safety regulations.

Shortlisted candidates will be contacted by our company representative.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1, RM3,100.00 per month

Benefits:

  • Free parking
  • Opportunities for promotion

Work Location: In person



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