Airlines Customer Service Executive

2 days ago

Shah Alam, Selangor, Malaysia IGT Solutions Full time 80,000 - 120,000 per year

Location:

Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1/51a, Seksyen U1, 40150 Shah Alam, Selangor


What You'll Be Doing
  • Manage inbound and outbound customer interactions across various communication channels.
  • Deliver professional, accurate, and high-quality service while ensuring an exceptional customer experience.
  • Build and maintain strong working relationships with internal and external stakeholders.
  • Perform data entry tasks with a high degree of accuracy and efficiency.
  • Consistently meet individual and departmental performance targets.
  • Undertake any additional tasks or responsibilities as assigned by company leadership

What We're Looking For
  • Minimum qualification: SPM or higher.
  • Strong command of English (written and spoken).
  • Excellent multitasking and problem-solving skills.
  • Customer-focused mindset with a positive and service-oriented attitude.
  • Able to adapt to changing priorities and handle situations with empathy, integrity, and professionalism.
  • Willing to work on a 24-hour rotational shift, including weekends and public holidays.
  • At least 1 year of customer service or airline-related contact centre experience is an added advantage.
  • Fresh graduates are encouraged to apply.

What We Offer
  • Permanent employment with clear career development opportunities.
  • Comprehensive paid training program for all new employees.
  • Attractive KPI-based incentive scheme.
  • Exclusive corporate discounts and employee deals.
  • Generous annual leave entitlement.
  • EPF and SOCSO contributions provided.
  • Medical, health, and life insurance coverage.
  • Dental and optical claim allowances.
  • Convenient workplace access via an integrated link bridge connected to LRT/KTM Subang Jaya.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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