Customer Service/Sales Support Executive

4 days ago

Cheras Kuala Lumpur, Malaysia Search Personnel Pte Ltd Full time
  • Position : Customer Service/Sales Support Executive (Jalan Damai Raya)
  • Location : Cheras, Kuala Lumpur
  • Working hours : Monday - Friday 9am - 6pm
  • Salary (commensurate with experience) : Up to RM4000 + AWS + 14 Days Annual Leave
  • Duration : Permanent
  • Industry : Gift Suppliers

Main Responsibilities:

  • Handle incoming hotline calls and WhatsApp chat enquiries from Singapore customers.
  • Manage and respond to messages from the general sales email inbox, ensuring all cases are attended to promptly.
  • Understand customers' needs and provide accurate information or assistance.
  • Assign cases according to the lead allocation to Sales Representatives or Account Managers.
  • Follow up with customers to collect required information and ensure timely resolution.
  • Conduct post-service follow-ups via chat or calls to ensure customer satisfaction.
  • Maintain proper documentation of enquiries and escalate issues when necessary.
  • Other ad-hoc activities assigned

Requirements:

  • Minimum SPM or equivalent qualification.
  • Strong communication and interpersonal skills, with a customer-first attitude.
  • Able to multitask, prioritise, and work independently in a fast-paced environment.
  • Proficient in Microsoft Office, Gmail, and online communication tools (e.g. WhatsApp, CRM systems).
  • Supporting Singapore clients, and following Singapore's working hours and public holidays.
  • Bilingual in English and Mandarin to converse with Mandarin speaking associates

Email to: or call me at: for more information.

Do visit and for more job listings and career tips

***We do not charge our candidates any referral fee nor bind them with any contract.***

Diana Okta Tio

Deputy Consulting Director (APAC)

Reg no.: R2094678

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

  • Sales and Customer Service Support Executive

    1 week ago

    Kuala Lumpur, Malaysia Asia Square Sdn Bhd Full time

    **Sales & Customer Service Support Executive** **Asia Square Sdn Bhd** Kuala Lumpur RM 2,500 - RM 3,200 **Job Highlights** - High commission rate - Flexible hours - Training is available - Great working environment We are one-stop SMS marketing solutions provider for businesses in Malaysia established in year 2012 with a small team but yet informative...

  • Executive - Service Quality Assurance (Customer Service Group)

    2 weeks ago

    Cheras, Kuala Lumpur, Malaysia AEON Credit Service (M) Bhd Full time 80,000 - 150,000 per year

    As the Executive – Service Quality Assurance, you will be responsible for identifying training needs, delivering effective training programs, and monitoring service calls to ensure high-quality customer interactions. Your role is essential in supporting service excellence and enhancing customer experience.Key Responsibilities:Collaborate with department or...

  • Sales Executive

    4 days ago

    Greater Kuala Lumpur, Malaysia Daikin Malaysia Sales & Service Sdn Bhd Full time

    Key Roles :Seeking a dynamic and highly driven leader to lead sale growth, marketing activities, and network development.Aggressively seek for new potential market and customers.Implement sale strategy and campaigns to achieve aggressive monthly targets.Support the agents with marketing tools, and sales kit to drive customer acquisitions.Actively recruit and...

  • Sales & Customer Service Executive

    2 weeks ago

    Cheras, Malaysia APPLE SPORT SDN BHD Full time

    **Job Summary**: - We are looking for a proactive, customer-focused *Sales & Customer Service Executive* to manage B2B client relationships, grow sales, and ensure smooth communication between customers and internal teams. You’ll handle both *pre-sales* and *post-sales* activities to ensure high client satisfaction and repeat...

  • Customer Service Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time 40,000 - 60,000 per year

    Company DescriptionAEON Credit Service (M) Berhad (AEON Credit), established in 1996, is a prominent financial services provider in Malaysia. The company offers diverse services such as Credit and Prepaid Cards, AEON Wallet, Easy Payment schemes, Motor Vehicle Hire Purchase Financing, Personal Financing, and insurance brokerage through its subsidiary, AEON...

  • Sales & Customer Service Executive

    1 week ago

    Cheras, Selangor, Malaysia eco uniform trading Full time 28,000 - 42,000 per year

    Job Summary:We are looking for a proactive, customer-focused *Sales & Customer Service Executive* to manage B2B client relationships, grow sales, and ensure smooth communication between customers and internal teams. You'll handle both *pre-sales* and *post-sales* activities to ensure high client satisfaction and repeat business.Responsibilities:-Sales...

  • Sales Support Executive

    2 weeks ago

    Cheras, Kuala Lumpur, Malaysia BERJAYA CKE ENTERPRISE SDN. BHD. Full time 40,000 - 80,000 per year

    About the role This full-time Sales Support Executive role is an integral part of the BERJAYA CKE GROUP - Export Sales Team based in Berjaya CKE Corporate Office, Cheras, Kuala Lumpur. In this position, you will provide comprehensive administrative and sales support to the company's export sales operations, ensuring efficient and effective client service...

  • Sales Support Executive

    1 week ago

    Cheras, Kuala Lumpur, Malaysia BERJAYA CKE ENTERPRISE SDN. BHD. Full time 40,000 - 60,000 per year

    About the role This full-time Sales Support Executive (Administration) role is an integral part of the BERJAYA CKE GROUP - Export Sales Team based in Berjaya CKE Corporate Office, Cheras, Kuala Lumpur. In this position, you will provide comprehensive administrative and sales support to the company's export sales operations, ensuring efficient and effective...

  • Sales Executive

    1 week ago

    Greater Kuala Lumpur, Malaysia Daikin Malaysia Sales & Service Sdn Bhd Full time 40,000 - 60,000 per year

    Key Roles:Proactively identify more potential customers and develop more business opportunities through quality and professional sales processes with objective to meet sales targetsClosely follow up to maintain good relationship with existing customers and ensure co-operation to achieve maximum customers' satisfactionAttend sales enquiries and site...

  • Customer Service and Admin

    9 hours ago

    Kuala Lumpur, Malaysia Global Precision Sales & Services Full time

    **Position Overview**: To deliver exceptional customer service while efficiently managing daily operations and administrative tasks to ensure smooth and effective branch functioning. **Responsibilities**: - Provide excellent administrative support for branch operation. - Handle customer inquiries, complaints, and feedback professionally and efficiently. -...