client operations

Company Description

About Experian

Experian is the world's leading global information services company. During life's big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 17,800 people operating across 44 countries, and every day we're investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Learn more at or visit our global content hub at our global news blog for the latest news and insights from the Group.

Job Description

As a Client Operations & Due Diligence Analyst, you will play a pivotal role in safeguarding the integrity of Experian Credit Services Singapore. Your primary responsibility will be to conduct comprehensive background checks on potential clients prior to onboarding. You will adhere to the Experian Compliance Framework and Standard Operating Procedures to verify information and identify any irregularities that may require further investigation or assessment.

The ideal candidate is self-driven, accountable, resourceful and demonstrates initiative and responsibility in their work. They are assertive, possess sound judgment and effective communication skills, and have strong analytical abilities. Experience in multinational corporations (MNCs) or financial institutions is preferred, with a proven track record of managing complexities in fast-paced and challenging environments

What you'll be doing

• Adhere to Risk/Compliance policies and procedures to complete Client Due Diligence (CDD) checks.
• Ensure accurate completion of documents and collaborate with internal stakeholders when clarification is required.
• Conduct checks via internet search engines and/or with external stakeholders directly when verification is required.
• Review all the information gathered and conduct further clarification as needed.
• Escalate for the relevant approval(s) in accordance with standard operating procedures should potential issues/red flags be identified.
• Document in detail all the relevant checks done and approvals obtained (if any) in written form.
• Retain and upload all documentation for compliance/audit purposes.
• Record-keeping of all CDD activities completed for tracking and periodic review purposes.
• Conduct periodic Compliance monitoring activities
• Follow-up with internal stakeholders on all necessary information or documents required for periodic review purposes

Qualifications

• Minimum 2 - 3 years of working experience in a corporate environment
• Proficiency with Microsoft applications (Outlook, Word, Excel, Teams) and internet search engines
• Meticulous attention to detail, with experience in reviewing information to drive quality deliverables.
• Analytical skills with ability to assess information to identify potential issues/red flags.
• Strong communication skills to work effectively with internal and external stakeholders.
• Ability to adhere to standard operating procedures and processes.
• Proven ability to excel both independently and as part of a team.
• Strong organizational skills.
• Highly motivated self-starter who can work in a fast-paced environment.
• Diploma/Degree in Business Administration/Management or a related field is preferred.
• Familiarity with Singapore business landscape is preferred.

Additional Information

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