Customer Service Associate

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hytech Consulting Management Sdn Bhd Full time 30,000 - 40,000 per year

Role and Responsibilities:


• Provide front-line support to our customers via live chats, phones, and email.


• Answering queries and resolving client issues regarding our products, platforms, and promotion.


• Address customer feedback as well as complaints professionally.


• Record and update customer data and other relevant information when necessary.


• Supporting documentation/administrative needs within the department and supporting

translation for customer announcement notices

Qualifications and Requirements:


• Tertiary education, diploma or above.


• Fresh graduates are welcome to apply.


• Willing to work on shifts (including weekends if required).


• Proficient in Microsoft Office.


• Fluent English and Spanish/Portuguese including written and verbal communication skills.


• Effective communication skills.


• A logical and analytical approach to problem-solving.

Benefits and Perks:


• Accessible by public transport (5 mins walking distance from LRT Abdullah Hukum)


• Competitive remuneration package (Basic salary + performance based bonus)


• Work visa will be provided for relocation to Malaysia


• Young, Passionate & Friendly Working Environment.


• Rewarding career development with regional exposure.


• Team building, creation, birthday party, free flow of snacks and drinks

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