Shipping & Customer Service Executive

2 weeks ago

Johor Bahru, Johor, Malaysia People Profilers Pte Ltd Full time 40,000 - 60,000 per year

Industry: Automotive

MNC Environment

Location: Johor

Responsibilities:

  • Coordinate outbound shipments from PTP to Singapore and manage self-collection arrangements at PTP.
  • Oversee container inbound and outbound processes, ensuring timely and accurate handling.
  • Prepare and manage customs documentation, including:

Packing Lists

Bills of Lading (BL)

Delivery Orders and Invoices

  • Liaise with freight forwarders, customs agents, and transport providers for sea, air, land, and courier shipments.
  • Ensure compliance with FTZ regulations and customs requirements.
  • Provide excellent customer service support, including shipment tracking, issue resolution, and communication with clients.
  • Maintain accurate records and reports related to shipping and logistics activities.
  • Support continuous improvement initiatives in logistics and customer service processes.

Requirements:

  • Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or related field.
  • Minimum 3 years of experience in shipping, logistics, or customer service, preferably within an FTZ environment.
  • Strong knowledge of customs procedures, shipping documentation, and freight coordination.
  • Proficient in Microsoft Office and logistics software (e.g., SAP, WMS, TMS).
  • Excellent communication skills in English and Bahasa Malaysia; Mandarin is an advantage.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team in a fast-paced environment.

Others:

  • Experience working at or with the Port of Tanjung Pelepas (PTP).
  • Familiarity with cross-border logistics between Malaysia and Singapore.
  • Knowledge of incoterms, HS codes, and international shipping regulations.

Job ID: L7R5V96X

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

EA Licence Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz

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