Trainer (Learning & Development) - BPO CSS Background
1 week ago
We are seeking a skilled and enthusiastic Trainer to join our team in Kuala Lumpur, Malaysia. In this role, you will be
- Responsible for designing, developing, and delivering high-quality technical training programs to enhance the skills and knowledge of our workforce.
- Develop and maintain comprehensive technical training curricula and materials
- Conduct engaging and effective technical training sessions for various skill levels
- Assess training needs and design customized programs to address skill gaps
- Create and update e-learning content for online training platforms
- Evaluate the effectiveness of training programs and make improvements as needed
- Collaborate with subject matter experts to ensure training content accuracy
- Stay up-to-date with the latest technical trends and incorporate them into training materials
- Provide post-training support and resources to reinforce learning
- Track and report on training metrics and participant progress
- Contribute to the continuous improvement of training methodologies and processes
Requirements
- At least 2 years trainer / L&D experience from BPO industry (Customer Service Department)
- At least Diploma and above
- Fluent in English speaker (US Market Support)
- Fluent in communication skills and creative training skills
- Able to start work immediately & willing to work on shift
- Certified with HRDF TTT course is an advantage
Job Types: Full-time, Permanent
Pay: RM5, RM7,500.00 per month
Benefits:
- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Application Question(s):
- Are you willing to work 24 hours rotating shift?
- Where is your current location?
- When is your availability to start work?
- How much for your expected salary?
- Do you have trainer experience from BPO industry for CS project?
Language:
- Mandarin (Preferred)
Work Location: In person
-
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