Jobs: responsable service desk

Job Title: IT Service Desk Analyst **Job Type**: 12 Months, Extendable Job Location: Kuala Lumpur **Job Description**: Responsible for the execution and delivery of IT Helpdesk services, project delivery and end user service excellence. Ensure reported cases are properly closed and meet the SLA between IT and business. Attend tickets on ID/Access...

The main responsibility to manage the transition of IT service desk operations, ensuring the smooth handover of services, processes, tools, and people between teams or vendors. This role focuses on maintaining high-quality service and mínimal disruption during the transition of service desk functions. The roles involves key task as below: - **1....

**Position: IT Support - L1 Service Desk** **Required**: - 1 - 2 years of experience in supporting enterprise technologies or equivalent - Customer service experience - intermediate knowledge skills of L1 service desk support/ L1 Technical Support - Microsoft Office Apps, Snow ticketing tools - Education Level - Diploma or higher or equivalent experience -...

Responsibilities: - Lead Service Desk Transformation: Oversee the planning and execution of the service desk transformation program, ensuring alignment with business objectives and timelines. - Drive Process Improvements: Identify, analyze, and coordinate process improvements to enhance efficiency and effectiveness across all Service Desk areas - Coordiante...

The Service Desk Analyst is responsible for providing first and second level administrative and technical support for the resolution or escalation of laptop and desktop hardware and software related problems and problems related to IP telephony, connectivity, security, servers and real time operations. The Service Desk Analyst serves as the initial point of...

Key ResponsibilitiesSupervise daily operations of the Tier 1 service desk teamMonitor and manage SLA and KPI performanceImplement and maintain standardized processes and escalation flowsCoach, mentor, and train service desk agentsAct as escalation point for complex or critical incidentsCollaborate with IT teams to improve service deliveryPromote knowledge...

Rotation schedule Working within a busy Service Desk, the Service Desk Specialist is responsible of calls handling, 1st Level Diagnosis and Support, following and driving the progresses from the case opening to its closure. Key responsibilities:Answer all incoming calls (within 5 rings) or external/internal customer emails reporting a support issue or...

Role : Service Desk AnalystLocation : Malaysia Required Technical Skill Set : Service Desk Answers and responds to inbound calls \chat\email from end-users regarding issuesCreates and documents all support calls from the user community into the service desk tracking software (ITSM tool)Applies skills to resolve all technical trouble tickets at the service...

Hiring IT Service Desk Analyst (Immediate Joiners)Location: KualalumpurPosition Status: Contract(12months)Work Model: Work From OfficeJobDescription:QUALIFICATIONS / EXPERIENCE Degree or Diploma from Information Technology or equivalent discipline. At least 2 - 3 years previous experience in a similar IT Service Desk role. Experience with SaaS ITSM...

**Job Summary**: **Key Responsibilities**: - Act as the first-level support for IT-related issues and service requests - Receive, log, and track incidents using the service desk ticketing system - Escalate complex issues to higher-level support teams when necessary - Follow ITIL processes and service level agreements (SLAs) - Communicate clearly with users...

Role :Service Desk AnalystLocation : MalaysiaRequired Technical Skill Set : Service DeskAnswers and responds to inbound calls \chat\email from end-users regardingissues- Creates and documents all support calls from the user community into the service desk tracking software(ITSM tool)- Applies skills to resolve all technical trouble tickets at the service...

Rotation scheduleWorking within a busy Service Desk, the Service Desk Specialist is responsible of calls handling, 1st Level Diagnosis and Support, following and driving the progresses from the case opening to its closure.Key responsibilities:Answer all incoming calls (within 5 rings) or external/internal customer emails reporting a support issue or service...

Job Summary:The Service Desk Agent is the first point of contact for users seeking technical assistance. The role involves providing support via phone, email, or ticketing systems, troubleshooting IT issues, and ensuring timely resolution while delivering excellent customer service.Key Responsibilities:Act as the first-level support for IT-related issues and...

Unified Service Desk Associate Description:Field incoming tickets / Phone calls / Chatfrom end-users to resolve application issues.Document all pertinent end user identification information, including name,department, contact information, and nature of problem or issue.Prioritize, schedule, and administer all instances where issues are reported.Perform user...

**Job Title: Front Desk and Customer Service Representative** **Position Overview**: As a Front Desk and Customer Service, you will be the face of our company, providing exceptional service and support to all customers and guests. Your primary responsibility will be to ensure a positive experience for everyone who interacts with our salon at the front desk....

This role will be a 12 Months Contract (Renewable)Responsibilities:Primary responsibility is 1st level assistance to China clients on IT related support and enquiries.Respond to assigned tickets, emails, calls and/or voicemail.Follow standard Service Desk Support Operating Procedures; accurately logging all Service Desk tickets using the defined tracking...

Job Description: Job responsibilities: Recommend an appropriate course of action to resolve tickets or escalate accordingly.Ensure that tickets which cannot be resolved at this level are escalated to the next level in a timely manner, with all troubleshooting steps and information collected and documented.Act as first point of contact via phone/email/chat...

Job Description: Job responsibilities: Recommend an appropriate course of action to resolve tickets or escalate accordingly.Ensure that tickets which cannot be resolved at this level are escalated to the next level in a timely manner, with all troubleshooting steps and information collected and documented.Act as first point of contact via phone/email/chat...

**Responsibilities**: - Managing, prioritizing, and documenting incoming requests from staff and students and service desk, plan to extend the helpdesk system with contextual integrations when are required. - Provides technical support for both software and hardware within agreed Service Level Agreements (SLA) and streamlines service desk management...

Responsibilities: - Lead Service Desk Transformation: Oversee the planning and execution of the service desk transformation program, ensuring alignment with business objectives and timelines. - Drive Process Improvements: Identify, analyze, and coordinate process improvements to enhance efficiency and effectiveness across all Service Desk areas - Coordiante...