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Technical Software Support

2 months ago

Kuala Lumpur, Malaysia Randstad Malaysia Full time

about the role
Technical Software Support

responsibilites:
⢠Address and resolve customer issues related to our accounting software through phone, email, and chat support.
⢠Perform detailed analysis to identify the root cause of problems and provide clear, effective solutions.
⢠Communicate effectively with customers of varying technical expertise, ensuring they fully understand the troubleshooting steps.
⢠Lead informative and engaging training sessions on the software's features and functionalities.
⢠Continuously enhance your knowledge of our accounting software through regular product training.
⢠Record technical issues and solutions to contribute to our knowledge base for future reference.
⢠Work with the development team to report software bugs and suggest improvements.
⢠Ensure a high level of customer service, providing a positive experience in every interaction.

requirements:
At least 1 year of experience in a technical support role within the accounting software industry.
⢠Solid understanding of accounting principles and software functionalities.
⢠Strong communication and interpersonal skills, with the ability to clearly explain complex technical issues.
⢠Patience and a positive approach for troubleshooting and handling customer concerns.
⢠Proficient in using computers and various software applications.
⢠Ability to work independently and manage a large number of support tickets efficiently.

how to apply

Interested candidate can click on the appropriate link for CV submission.

experience

1 year

skills

no additional skills required

qualifications

diploma/bachelors of degree

education

Associate Degree/Diploma