Assistant Customer Relationship Manager

4 weeks ago


Jalan Sri Hartamas Kuala Lumpur Kuala Lumpur Malaysia Harmony New Energy Auto Service (Malaysia) Sdn. Bhd Full time

Relationship Management:Build and maintain strong, long-lasting relationships with key clients.Serve as the primary point of contact for major customers and resolve any issues or complaints promptly.Conduct regular meetings with customers to understand their needs and provide solutions accordingly.Customer Engagement:Develop and implement customer engagement strategies to enhance customer satisfaction and loyalty.Monitor customer feedback and address any issues or concerns.Organize events, webinars, and other activities to engage with customers and build strong relationships.Data Analysis and Reporting:Analyze customer data to identify trends, patterns, and opportunities for improvement.Prepare and present regular reports on customer relationship management activities and outcomes.Utilize RM software to maintain customer records and track interactions.Sales and Marketing Collaboration:Collaborate with sales and marketing teams to develop strategies for attracting and retaining customers.Identify opportunities for cross-selling and upselling products or services.Work with marketing to create targeted campaigns and promotions for key customers.Process Improvement:Continuously evaluate and improve RM processes and systems.Stay up-to-date with industry trends and best practices in customer relationship management.Implement new tools and technologies to enhance RM efficiency and effectiveness.Team Leadership:Lead and mentor a team of customer relationship executives.Provide training and support to team members on best practices and RM tools.Foster a collaborative and customer-centric culture within the team.

Diploma in Business Administration, Marketing, or a related field.Proven experience in a similar role.Strong understanding of customer relationship management principles and practices.Excellent communication, negotiation, and interpersonal skills.Ability to analyze data and generate insights to drive decision-making.Proficiency in RM software and Microsoft Office Suite.Strong leadership and team management skills.Proficiency in data analysis and reporting (manual).Willing to travel around Southern MalaysiaPreferred Qualifications:Experience in the automotive industry.Experience in company or department start-up.

EPF/SOCSOAnnual LeaveMedical Leave



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