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Inside Sales Support Representative

3 months ago

Malaysia Adecco Malaysia Full time

Job Role:

• Prepare services quotations (with pricing and billing proposal) based on customers' requested machine inventory and service level.

• Prepare client's Customer Agreements for new customers.

• Create customer records for new customers.

• Entitle and accept services contracts and PO according to client's company policy.

• Track and ensure all contract invoices are properly issued in SAP billing system. Whenever required, support specific invoice requirement by customer, perform billing adjustment according to client's business control guidelines.

• Perform contract termination upon customer's request and management approvals.

• Proactive in problem identification and resolution along different integrated systems (CRM/LSCS/SAP/iBase).

• Work closely and ensure effective communication with sellers, partners, inside sales reps, pricers, customers, AR, accounting team and other related cross functional teams.

• Resolve all operational issues and concerns raised by customers/ sellers/ partners. Be initiative to look for better alternative in issue solving. Follow up on all cases until closure.

• Audit ready documentation creation and storage maintenance. Response to audit enquiries within requested deadlines.

• Deliver the agreed operational, process and individual KPI (Key Performance Index). Able to meet deadlines.

• Prepare daily quote and contract status report, publish to the corresponding stakeholders.

• Assist in data analysis whenever required.


Position Requirements:   

• Education: Bachelor Degree or equivalent.

• Language: Strong written and verbal English communication skill is a must. Written and verbal Mandarin communication skill is required.

• Experience: 2-3 years of quoting, contract management and billing related skills are preferred.

• Intermediate or advanced skills on MS Office and SAP are preferred.

• Highly motivated. Flexibility to work in a fast-paced environment and manage multiple concurrent tasks / projects / priorities.

• Be a team player yet able to think independently.

• Critical thinking and problem resolution. Detail oriented.

• Exceptional interpersonal and relationship management skills. Work and collaborate well in geographically dispersed team environment, exhibit a positive and professional attitude.